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Shivam User

@shivamuser27

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Product manager transitioning from technical operations; cut lead processing from 7 days to under 3 hours.

India

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What I'm looking for

I'm transitioning into product management, bringing hands-on technical fluency and a track record of owning outcomes, not just tasks.

At DataCouch, I identified warm leads lost to week-long data delays, prioritised the fix over three queued features, and shipped a pipeline that reduced lead turnaround from 7 days to under 3 hours. I also built SQL-driven delivery dashboards and owned release validation.

At Quark Software Inc., I translated requirements into PRDs, user stories, and acceptance criteria, helping reduce post-launch support tickets by 30%. I caught 18 defects across six UAT cycles and made competitor-analysis recommendations adopted by leadership.

In my product projects, I took Blinkit’s Scout AI recommendation concept from root-cause research to a deployed MVP with a metrics framework, and built ProdHub, a community platform with admin-gated contributions. I also prototyped a Hindi-native, voice-first GST filing experience for small-business owners.

Experience

Work history, roles, and key accomplishments

Technical Executive

DataCouch

Nov 2024 - Mar 2026 (1 year 4 months)

Identified and fixed a lead processing bottleneck, reducing turnaround from 7 days to under 3 hours. Built SQL-driven dashboards and owned release validation, maintaining 99.9% platform uptime.

SQL Workflow Automation API Integration Operations Regression Testing Monitoring Prioritization Dashboarding

Product Analyst Intern

Quark Software Inc.

Jan 2024 - Jun 2024 (5 months)

Translated requirements into PRDs, user stories, and acceptance criteria, reducing post-launch support tickets by 30%. Caught 18 pre-launch defects across 6 UAT cycles and conducted competitor analysis.

PRD Writing User Stories Acceptance Criteria UAT Competitive Analysis Prioritization