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Mustafa Lokhandwala

@mustafalokhandwala

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Product Manager with 3 years of experience driving SaaS and AI products from discovery to measurable business outcomes.

India

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What I'm looking for

I seek a product role where I can own end-to-end SaaS/AI features, collaborate cross-functionally, drive adoption, and deliver measurable business outcomes.

I am a Product Manager with 3+ years of experience building and scaling SaaS and AI-powered products, primarily in conversational AI and customer-facing platforms. I have worked closely with engineering, design, sales, and enterprise clients to take products from early discovery to production launch and post-go-live optimization. My work spans voicebots, chatbots, OCR-powered web applications, kiosk systems, and customer portals, with a strong focus on usability, reliability, and business impact.

I bring hands-on experience in requirement discovery, PRD creation, workflow design, sprint validation, UAT ownership, and release readiness. I have led client demos, onboarding, and stakeholder reviews, translating complex requirements into clear, execution-ready product plans. With a strong foundation in quality, edge cases, and real-world user behavior, I focus on building products that scale well and deliver measurable outcomes. I am especially interested in AI-driven products, platforms, and tools that solve real problems through thoughtful design and strong execution.

Experience

Work history, roles, and key accomplishments

Associate Product Manager

vEngage.ai

Mar 2024 - Oct 2025 (1 year 7 months)

Experience in AI SaaS products, supporting product discovery, requirement analysis, and delivery. Skilled in writing PRDs, designing workflows, coordinating UATs, and managing releases. Strong at bridging business needs with design and engineering teams, improving product quality, user experience, and client satisfaction through structured execution and continuous improvement.

Product Management UAT Figma Customer Onboarding Stakeholder Management Canva Power BI Zoho Jira

QA Lead

vEngage.ai

Jul 2023 - Feb 2024 (7 months)

QA Lead with hands on experience ensuring end to end product quality and reliable delivery in fast paced SaaS environments. Built and scaled the QA function, trained a 3 member team, and defined testing and release processes. Owned release testing, UATs, and client requirement validation, achieving high on time deployments and supporting smooth, defect free client onboardings.

QA Management UAT Manual Testing Test Planning Jira Testing Frameworks Test Cases Release Management Sprint Planning

Business Operations Lead

vEngage.ai

Jan 2023 - Jun 2023 (5 months)

Business Operations Lead with hands on experience streamlining processes and supporting end to end product delivery in SaaS environments. Acted as a bridge between business, product, and development teams by translating client requirements into clear specifications and execution plans. Improved efficiency through structured workflows and cross functional coordination.

Requirements Gathering Business Operations Client Communication Client Engagement Client Success Power BI

Project Coordinator Intern

Learning Tree

Nov 2021 - Feb 2022 (3 months)

Experience supporting end to end project execution while maintaining high accuracy and delivery quality. Contributed to improved hiring coordination and team retention through structured processes. Ensured timely execution under tight deadlines, improved project efficiency, and aligned cross functional teams through clear communication and proactive issue resolution.

Project Coordination HR Coordinator Process Improvement Time Management Quality Assurance

Education

Degrees, certifications, and relevant coursework

Shri Vaishnav Institute of Management, D.A.V.V.

Master of Business Administration, Business Analytics and Information Technology

Completed an MBA with focus on Business Analytics and Information Technology at Shri Vaishnav Institute of Management, DAVV, Indore, finishing in July 2022.