Ogochinyere Achu
@ogochinyereachu1
Executive Assistant and CRM/Operations specialist optimizing remote stakeholder workflows.
NigeriaWhat I'm looking for
I’m a detail-oriented Executive Assistant and CRM/Operations Specialist with 6+ years of experience supporting senior stakeholders in remote-first, fast-paced environments. I bring strong organisational agility, discretion, and the ability to manage multiple priorities across global teams.
Across multi-executive support roles, I’ve handled complex calendar management across US and international time zones, consistently resolving scheduling conflicts. I also coordinated end-to-end international travel logistics—flights, accommodation, and itineraries—improving travel efficiency and reducing delays.
My work in CRM administration and customer operations focuses on accuracy, clarity, and measurable outcomes. I maintained CRM records, generated weekly operational reports, and analysed customer data to identify workflow gaps—improving response time by 25% through process recommendations. I’ve also achieved zero CRM data errors through process discipline and team training.
Beyond execution, I enjoy strengthening systems and people. I trained team members on CRM tools and documentation standards to improve operational consistency, and I coordinated 20+ multi-leg international travel plans with no scheduling conflicts while supporting 3+ senior stakeholders at once.
Experience
Work history, roles, and key accomplishments
Executive Support & Ops Agent
Blxck One Group USA
Feb 2025 - Mar 2026 (1 year 1 month)
Managed complex multi-executive calendars across US and international time zones, resolving conflicts to keep scheduling seamless. Coordinated 20+ multi-leg international travel plans and maintained CRM records while generating weekly client operations reports.
Administrative Coordinator
Esthyvic Education Center
Apr 2024 - Apr 2025 (1 year)
Managed administrative reporting, student records, and academic tracking systems while delivering structured lesson plans. Coordinated meetings and events (including parent-teacher conferences and science fairs) with full AV and venue setup, maintaining accurate confidential student databases.
CRM & Customer Support Spec
Digital Witch Support Community
Nov 2022 - Jan 2024 (1 year 2 months)
Ensured 100% CRM data accuracy and streamlined customer information across teams. Analyzed customer data to identify workflow gaps and improved response time by 25% through process recommendations, while training teams on CRM tools and documentation standards.
Sales & Customer Service Rep
Romchi Mass Transit
Jun 2022 - Oct 2022 (4 months)
Processed ticket sales, reservations, and daily reconciliations with full accuracy in high-volume operations. Resolved customer complaints and service issues, improving customer satisfaction and reducing escalations by 15%, while maintaining organized sales records.
Engaged customers through product demonstrations and promotions to increase brand awareness and sales conversion. Managed stock monitoring and display optimization and participated in product training to improve customer-facing communication of brand value.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Science, Microbiology
2017 - 2023
Earned a B.Sc. in Microbiology from the University of Nigeria, Nsukka from 2017 to 2023.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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