Open to opportunities

gina oti

@ginaoti

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Executive and administrative assistant driving operational efficiency and exceptional client support.

Nigeria

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What I'm looking for

I seek a role supporting senior leadership where I can optimize executive time, lead administrative initiatives, improve customer experience, and contribute to operational growth in a collaborative culture.

I am an executive and administrative assistant with strong experience supporting C-level leaders, managing complex calendars, travel, and high-volume communications to maximize executive efficiency.

I have led cross-functional initiatives, coordinated special projects and offsites, and developed administrative teams while acting as a strategic thought partner and culture-builder.

In customer-facing roles I improved onboarding and self-service resources, reduced support tickets, and consistently met performance targets — resolving 95+ inquiries daily and improving retention and productivity metrics.

I am proficient with Microsoft Office, Google Workspace, Zendesk and a range of collaboration and automation tools, and hold certifications including an ALX Virtual Assistant Certificate and multiple customer service trainings.

Experience

Work history, roles, and key accomplishments

Cold Caller

Affordable Rent To Own

Jan 2024 - Feb 2024 (1 month)

Made outbound calls to qualify leads, explained services, scheduled appointments, and recorded interactions in the CRM while meeting daily and monthly appointment targets.

Cold Calling Lead Qualification CRM Appointment Setting Outbound Sales

Customer Service Representative

Life Gift Global

Feb 2019 - Jan 2020 (11 months)

Managed high-volume customer inquiries (95+ daily), created onboarding materials and FAQs that reduced support queries by 40%, and implemented feedback processes improving retention and service delivery.

Customer Support Zendesk Onboarding Customer Retention Ticketing Systems Troubleshooting Communication

Executive & Administrative Assistant

Strategic Communications and Development Function

Jan 2018 - Sep 2019 (1 year 8 months)

Coordinated executive schedules, travel, and high-volume communications, reducing inbox response time by 50% and supporting organizational growth including a 30% increase in social media followers.