Open to opportunities

Alena Ugwu

@alenaugwu

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Experienced executive administrative assistant optimizing remote operations.

Nigeria

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What I'm looking for

I seek a remote administrative role where I can manage executive schedules, streamline workflows, maintain CRM accuracy, and support cross-functional teams in a collaborative, growth-oriented environment.

I am an organized administrative and operations support professional with over nine years of experience managing executive workflows, multi-calendar scheduling, CRM systems, and client communication across logistics, SaaS, healthcare, and BPO sectors. I consistently maintain accurate documentation, anticipate stakeholder needs, and improve operational efficiency through proactive coordination and strong attention to detail.

I have a proven track record in remote and onsite environments supporting executives and cross-functional teams, maintaining Salesforce/HubSpot/Zoho CRMs, and using tools like Google Workspace and Microsoft Office to streamline processes. I hold a Bachelor of Arts in English and certification in Virtual Assistant practices and professional foundations, enabling reliable calendar management, task prioritization, and professional client communication.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

The VA Group

Jun 2025 - Jan 2026 (7 months)

Owned multi-calendar scheduling, confirmations, reminders, and rescheduling across multiple time zones while maintaining CRM records and preparing operational reports to ensure appointments and deadlines were met.

Calendar Management Scheduling Reporting Time Zone Management Documentation

Administrative Assistant

C.H. Robinson

Jan 2022 - Feb 2025 (3 years 1 month)

Managed executive calendars and client calls, maintained CRM systems and documentation, and coordinated workflows to improve operational efficiency across remote logistics teams.

Calendar Management CRM Scheduling Documentation Reporting

Administrative and Scheduling Coordinator

School Cater

Mar 2018 - Dec 2021 (3 years 9 months)

Coordinated team calendars, scheduled meetings and follow-ups, maintained CRM data and structured workflows to increase operational efficiency for an edtech SaaS team.

Scheduling CRM Data Entry Workflow Optimization Project Coordination Documentation

Customer Care Representative

Octovia Clinic

Jun 2015 - Oct 2017 (2 years 4 months)

Handled high-volume inbound calls, scheduled appointments, maintained accurate records, and resolved customer concerns to uphold service standards at an onsite healthcare facility.

Customer Service Appointments Inbound Calls Record keeping Data Entry

Education

Degrees, certifications, and relevant coursework

ALX Africa

Professional Foundations Certificate, Virtual Assistant / Administrative Support

2025 - 2025

Completed a Professional Foundations Virtual Assistant Certificate covering administrative support, task coordination, project management tools, and remote work practices.