Looking for a job

Nana Kadiri

@nanakadiri

Message

I streamline operations, qualify leads, and deliver high-quality customer support.

Nigeria

Message

What I'm looking for

I'm looking for a remote role where I can support operations, executive coordination, lead generation, and customer care while improving workflows and client experiences.

I've supported operations at Make | Rest Logistics, supervising 10+ staff and improving workflow turnaround time by 35% through streamlined communication and schedule management. I also handled high-volume sales outreach and maintained a 95% client satisfaction rating through responsive, multi-channel care.

Across remote executive support, hospitality, and event services, I've managed calendars, qualified leads, set appointments, maintained CRM accuracy, and resolved booking issues. I use Google Workspace, Notion, Slack, and CRM systems to keep pipelines, documentation, and client communications organized.

Experience

Work history, roles, and key accomplishments

Lead Guest Experience and Sales Representative

Hospitality / Event Services

Managed 80+ daily touchpoints via phone, email, and direct messaging to qualify cold/inbound prospects and cross-sell premium service upgrades. Resolved client complaints and booking issues on the spot, documenting guest profiles, preferences, and outreach notes directly into the CRM database.

Cold Outreach Lead Generation Inbound Outbound Support Customer Complaint Resolution CRM Appointment Setting Discovery Calls Objection Handling Event Calendar Management Data Auditing

Personal Assistant to Managing Director

Independent Remote Role

Served as the primary point of contact for high-value clients, managing executive calendar scheduling, appointment pipelines, and travel logistics with zero conflict overlap. Screened incoming business leads, conducted pre-call research, and scheduled qualified sales presentations for executive decision-makers.

Executive Administrative Support Calendar Management Appointment Setting Lead Qualification Travel Logistics Documentation Reporting Google Docs Notion Confidentiality

Manager Operations

Make | Rest Logistics

Supervised a team of 10+ staff, optimizing workflow turnaround time by 35% through streamlined communication and schedule management. Conducted high-volume phone and digital outreach via WhatsApp Business to convert prospect inquiries into confirmed service bookings.