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FAITH LAWALSON

@faithlawalson

Executive Assistant and Business Operations professional improving productivity through organized support and CRM-driven customer service.

Nigeria
Message

What I'm looking for

I’m looking to support executives and drive smooth business operations—managing calendars, travel, client relationships, and using CRM and productivity tools to improve efficiency and customer experience in a dynamic organization.

I’m a detail-oriented Executive Assistant and Business Operations professional with over two years of experience supporting executives, streamlining administrative workflows, and strengthening client relationships. I’m known for managing calendars, coordinating meetings and travel, and ensuring communication stays professional and responsive.

In my most recent role, I managed the Head Engineer’s calendar and daily schedule to maximize productivity, coordinated domestic and international travel and executive logistics, and handled executive correspondence with clients and stakeholders. I also supported business development by identifying and pitching relevant opportunities, while delivering timely customer support to maintain excellent client relationships.

As a Business Executive & Head of Marketing, I reported directly to the Managing Director and helped drive strategic initiatives across operations and growth. I developed marketing strategies that increased client acquisition by approximately 20%, introduced insurance policy initiatives that reduced client delinquency and improved profitability, and recommended new business subsidiaries to support long-term revenue growth.

I bring strong customer service instincts, proactive problem-solving, and disciplined organization—using tools like HubSpot CRM, Google Workspace, Microsoft Office, and AI productivity tools to improve operational efficiency. I’m excited to bring that same energy to a dynamic organization where I can support leadership and help operations run smoothly.

Experience

Work history, roles, and key accomplishments

CS

Business Executive & Head of Marketing

0–15 Cooperative Society

Feb 2025 - Mar 2026 (1 year 1 month)

Led business operations and strategic initiatives reporting to the Managing Director, including marketing strategy development to increase client acquisition. Coordinated administrative operations and supported client relationship management to improve operational efficiency and customer satisfaction.

TE

Executive Assistant & Customer Support

TechNgine

Jan 2024 - Jan 2025 (1 year)

Provided executive support to the Head Engineer by managing calendars, coordinating meetings and travel, handling executive correspondence, and supporting client communications. Delivered customer support and assisted business development by identifying and pitching relevant opportunities.

Education

Degrees, certifications, and relevant coursework

AU

Adekunle Ajasin University

Bachelor of Arts (B.A.), History and International Studies

Earned a B.A. in History and International Studies from Adekunle Ajasin University in 2023.

VA

VSavvy Academy

Virtual Assistant Professional Certificate, Virtual Assistant

Activities and societies: Coursework included Executive & Administrative Support, Customer Service, Email Management, Social Media Management/Marketing, Administrative Support, and Marketing Fundamentals.

Completed a Virtual Assistant Professional Certificate program focused on executive and administrative support, customer service, and marketing fundamentals.

Tech stack

Software and tools used professionally

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