Open to opportunities

Ogochinyere Achu

@ogochinyereachu

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Business support executive delivering efficient administrative and CRM solutions.

Nigeria

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What I'm looking for

I am seeking a client-facing administrative or support role where I can apply CRM expertise, streamline workflows, and deliver exceptional stakeholder service while growing into broader operations or PA responsibilities.

I am a results-driven Business Support Executive with over four years of experience delivering high-quality administrative and client support across remote and on-site environments. I specialize in diary management, email correspondence, document preparation, data reporting, and CRM administration.

My background includes frontline customer support, CRM configuration and maintenance, lead generation, and project coordination. I have a proven track record of improving response times and maintaining 100% CRM data accuracy while supporting cross-functional teams.

I have supported sales, operations, and customer service functions in fast-paced settings and have taught and managed records for large student cohorts as a classroom instructor. I am skilled at process improvement, workflow optimization, and stakeholder communication.

I am passionate about delivering world-class administrative and PA support, adapting quickly to changing business needs, and driving improvements that enhance customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Support / Sales Agent

Blxck One Group

Feb 2025 - Sep 2025 (7 months)

Provided administrative and sales support across remote teams, improving response turnaround time by 25% and contributing to increased sales pipeline activity through lead generation and qualification.

CRM Administration Lead Generation Customer Support Calendar Management Travel Coordination Remote Collaboration Reporting

Classroom Instructor

Esthyvic Education Center

Apr 2024 - Apr 2025 (1 year)

Planned and delivered lessons for over 100 students, maintained confidential student records and performance reports, and organized extracurricular programs that increased engagement and participation.

Lesson planning Data Management Communication Records Management Event Coordination Classroom Management

Support & CRM Management Specialist

Digital Witch

Nov 2022 - Jan 2024 (1 year 2 months)

Delivered frontline support via email, chat, and phone while maintaining CRM with 100% data accuracy, preparing weekly performance reports and configuring workflows to improve response times.

Customer Support Reporting Workflow Optimization User Training Troubleshooting Ticketing Systems

Customer Sales Representative

Romchi Mass Transit

Jun 2022 - Oct 2022 (4 months)

Handled customer inquiries, processed ticket sales and reservations with accurate data entry, resolved complaints to improve satisfaction, and prepared daily sales reconciliation reports.

Customer Service Ticketing Systems Sales Reporting Reconciliations Cash Handling Data Entry Team Collaboration

Microbiologist Intern

Lionet Cooperation, University of Nigeria Nsukka

May 2021 - Aug 2021 (3 months)

Conducted laboratory analyses, maintained detailed experiment documentation, implemented quality control measures, and supported cross-functional research teams to meet project deadlines.

Documentation Quality Control Research Collaboration Report Writing Presentation

Coca-Cola Promoter

Polopark Mall

Sep 2018 - Oct 2018 (1 month)

Executed promotional campaigns and product demonstrations to boost brand awareness, managed inventory and displays, and provided customer service to support campaign goals.

Promotion Customer Engagement Visual Merchandising Product Demonstrations Customer Service