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Ogbeni Oladeji

@ogbenioladeji

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Sales and Customer Service Support professional seeking Senior Data Scientist role with predictive analytics.

Nigeria

Message

What I'm looking for

I’m looking to leverage my expertise in analytics and customer experience to drive measurable improvements in digital product and service outcomes, using advanced and predictive analytics, data-driven decisions, and cross-team collaboration to deliver better customer journeys.

I’m a Sales and Customer Service Support professional with 5+ years of experience managing customer inquiries, complaints, and satisfaction. I consistently resolved 85% of dissatisfaction cases and increased satisfaction ratings by 15% by owning issues end-to-end and turning feedback into process improvements.

In e-commerce and digital marketing, I’ve planned and overseen strategies that improved performance and growth. Using Google Analytics and Deep Crawl for SEO and web analytics, I optimized product pages and landing pages—driving 37% organic traffic growth over 18 months—while monitoring traffic, backlinks, and ad performance to make data-driven adjustments.

I also strengthen teams and customer journeys through training and collaboration. I developed bi-monthly customer service training, managed CRM customer profiles, streamlined the return process from three weeks to two to three working days, and worked closely with marketing teams to launch promotional activities that improved customer interactions. Now, I’m focused on applying advanced and predictive analytics to improve digital product and service experiences as a Senior Data Scientist.

Experience

Work history, roles, and key accomplishments

Current

E-commerce Specialist

Current

O & O Gadgets Ltd

Mar 2021 - Present (5 years 2 months)

Planned and executed digital marketing strategies for O & O Gadgets Ltd (Anker Nigeria), using Google Analytics to drive data-informed decisions. Optimized product pages and landing pages, growing organic traffic by 37% over 18 months.

Google Ads Email Marketing Google Analytics Landing Page Optimization Content Creation Marketing Strategy

Current

Sales and Customer Service Support

Current

O & O Gadgets Ltd

Jul 2016 - Present (9 years 10 months)

Handled customer inquiries and complaints, resolving 85% of dissatisfaction cases and improving satisfaction ratings by 15%. Managed returns processing, reducing turnaround time from three weeks to 2–3 working days, and reported weekly KPIs to improve service quality.

Customer Support Complaint Resolution CRM Management Returns Processing Customer Satisfaction Customer Service Training Process Improvement

Sourcing and Procurement Executive

Emma-Fingers International Ltd

Apr 2013 - Jul 2016 (3 years 3 months)

Managed supplier relationships and negotiated corporate procurement contracts to meet quality, price, and delivery expectations. Evaluated supplier quotes, analyzed issues, and delivered improvement plans based on research and findings.

Supplier Relationship Management Contract Negotiation Evaluating Quotes Procurement Quality Price Delivery Assessment Research Analysis Problem Solving Documentation

Store Supervisor

West One Resources Limited

Jan 2010 - Mar 2013 (3 years 2 months)

Oversaw store operations by monitoring inventory, determining optimal stock levels, and producing store performance reports. Conducted equipment/material inspections, ensured adherence to safety programs, and maintained accurate records for store activities.

Inventory Analysis performance reporting Safety Compliance Record keeping Vendor Item Support Process Oversight

Computer Science Tutor

Genesis Computer School

Sep 2008 - Jan 2010 (1 year 4 months)

Taught computer curriculum aligned to school objectives, creating lesson plans and providing ongoing feedback to students. Demonstrated computer hardware/software, followed data security procedures, and supported assessments while involving parents in learners' progress.

Lesson planning Microsoft Office Assessments Data Security