Open to opportunities

Musa Abubakar

@musaabubakar

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Experienced data analyst and Customer Service Professional

Nigeria

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What I'm looking for

Seeking a challenging role that leverages my data analysis and customer service skills to drive business growth and improvement.

I am a seasoned data analyst and customer service professional with 5 years of proven expertise in Customer relations, Customer engagements, Complaints resolution, Telemarketing, statistical analysis, data visualization, and database management. Skilled in utilizing Excel, SQL, Python, and data visualization tools to analyze complex datasets and derive actionable insights.

As a data analyst, I have demonstrated success in delivering clear reports and impactful visualizations. I am proficient in data analysis and presentation, with expertise in breaking down huge data into simple terms and visualizations.

As a customer service professional I have trained and also interfaced with various types of customers and scenarios which I managed excellently.

Experience

Work history, roles, and key accomplishments

Data Analyst and Executive Assistant

Abuja Electricity Distribution Company (AEDC)

Jan 2020 - Jan 2022 (2 years)

Provided data analysis and presentation of customer service reports, managed schedules, and monitored customer service KPIs.

Excel Power BI SQL Data Analysis Data Visualization Customer Service

Contact Centre Agent (Teamlead)

Abuja Electricity Distribution Company (AEDC)

Jan 2018 - Jan 2020 (2 years)

Engaged with customers via email, phone, live-chat, and social media platforms, monitored complaints, and collaborated with Avaya in providing IT infrastructure.

Customer Service Infrastructure Data Analysis