Musa Abubakar
@musaabubakar
Experienced data analyst and Customer Service Professional
NigeriaWhat I'm looking for
I am a seasoned data analyst and customer service professional with 5 years of proven expertise in Customer relations, Customer engagements, Complaints resolution, Telemarketing, statistical analysis, data visualization, and database management. Skilled in utilizing Excel, SQL, Python, and data visualization tools to analyze complex datasets and derive actionable insights.
As a data analyst, I have demonstrated success in delivering clear reports and impactful visualizations. I am proficient in data analysis and presentation, with expertise in breaking down huge data into simple terms and visualizations.
As a customer service professional I have trained and also interfaced with various types of customers and scenarios which I managed excellently.
Experience
Data Analyst and Executive Assistant
Abuja Electricity Distribution Company (AEDC)
Jan 2020 - Jan 2022 (2 years)
Provided data analysis and presentation of customer service reports, managed schedules, and monitored customer service KPIs.
Contact Centre Agent (Teamlead)
Abuja Electricity Distribution Company (AEDC)
Jan 2018 - Jan 2020 (2 years)
Engaged with customers via email, phone, live-chat, and social media platforms, monitored complaints, and collaborated with Avaya in providing IT infrastructure.
Computer Science Teacher
NASFAM Nur& Pry. School
Jan 2016 - Jan 2018 (2 years)
Organized extracurricular activities, collaborated with fellow teachers, and developed lesson plans to cater to students' diverse learning needs.
Computer Science Teacher
GGSS Kabala Costain Kaduna
Jan 2014 - Jan 2016 (2 years)
Developed lesson plans, implemented hands-on activities, and assessed students' progress.
Tech stack
Learn about the tools and technologies that Musa likes to use.
Availability
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