Open to opportunities

SHADDY Thompson

@shaddythompson

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E-commerce specialist combining customer support, digital marketing, and data analytics to drive growth.

Nigeria

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What I'm looking for

I’m looking for a role where I can blend e-commerce operations, customer support, and data analytics to drive measurable growth—improving KPIs, streamlining processes, and partnering cross-functionally with remote teams and global customers.

I’m a results-driven E-commerce, Digital Marketing, and Data Analytics professional with 8+ years of experience supporting online platforms, fintech, and customer-focused operations. I improve customer satisfaction, optimize campaigns, reduce support backlogs, and deliver data-driven insights that increase revenue and efficiency.

In my recent roles, I’ve managed multi-channel customer support by resolving account, order, and payment issues, educating customers to build trust and retention, and using Zendesk & Jira to improve response time and workflow efficiency. I also plan and measure campaigns using Google Analytics and CRM insights, build dashboards and reports, and strengthen data quality—reducing inconsistencies and falsified entries by 20% and cutting ticket backlog by 30% through better monitoring and prioritization.

Experience

Work history, roles, and key accomplishments

Digital Marketing Specialist

Keep by FastFx

Jan 2023 - Jan 2024 (1 year)

Planned and executed social media, email, and search campaigns to increase brand awareness and conversions. Optimized performance using Google Analytics and CRM insights, delivered weekly KPI reports, and created customer education content to improve engagement and retention.

Social Media Marketing Email Marketing Google Analytics KPIs Campaign Optimization Customer Education ROI Measurement

Data Analyst (Stiinos)

Stiinos Limited

Mar 2022 - Jan 2023 (10 months)

Managed end-to-end field data collection and client reporting for marketing activations. Built standardized report templates, improved data accuracy, and reduced falsified entries by 20% through operational data analysis and process improvements.

Field Data Collection Data Reporting Excel Operational Analytics Data Quality Process Improvement Vendor coordination

Sales Manager

Harok HK Ltd

Jan 2021 - Jan 2022 (1 year)

Led sales strategies that increased revenue and customer retention while managing client relationships and negotiations. Tracked pipeline and forecasts in CRM tools and collaborated with operations and logistics teams to support growth.

Sales Strategy Client Relationship Management Negotiation Pipeline Management Customer Retention Cross Functional Collaboration

Data Analyst (LemFi)

Lemonade Finance (LemFi)

Mar 2017 - Sep 2020 (3 years 6 months)

Cleaned and analyzed financial transaction data to generate reporting and business insights. Built dashboards for stakeholders and supported fraud detection and risk analysis, reducing ticket backlog by 30% through improved monitoring and prioritization while ensuring regulatory compliance.

financial data analysis Data Cleaning Dashboarding Data Visualization Fraud Detection Risk Analysis Regulatory Compliance Monitoring & Prioritization