Open to opportunities

Samuel Avugara

@samuelavugara

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Senior sales and customer support leader who uses data analysis to drive growth and improve service delivery.

Nigeria

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What I'm looking for

I’m looking for a role where I can lead sales or customer support teams and use data analysis to improve service delivery, retention, and decision-making—building measurable growth through teamwork, innovation, and strong client relationships.

I’m a results-driven sales and customer support professional with over 7 years of experience leading teams, improving service delivery, and strengthening client relationships. I’m passionate about delivering excellence through innovation and teamwork.

In my most recent customer-focused data work, I collected, analyzed, and managed customer verification data to ensure accuracy and compliance. I supported data-driven decision-making with detailed reporting and insights, helping improve customer satisfaction and retention.

Across roles from sales management to customer care, I’ve built strategies that increase sales performance and market share, while ensuring high-quality, timely issue resolution. I’m known for mentoring staff, collaborating cross-functionally, and maintaining data accuracy for better operational decisions.

Experience

Work history, roles, and key accomplishments

Data Analyst & Customer Officer

VerifyMe Data Management Company

Feb 2021 - Aug 2022 (1 year 6 months)

Collected, analyzed, and managed customer verification data to ensure accuracy and compliance. Produced detailed reporting and insights to support decision-making while improving customer relationship systems to boost satisfaction and retention.

Customer Verification Data Management Data Analysis Data Reporting Data Integrity Compliance Support Decision Support

Senior Sales Manager

Globacom Communications, Nig. Ltd

Apr 2015 - Oct 2018 (3 years 6 months)

Led a sales and customer service team to achieve business growth and customer satisfaction goals. Developed sales strategies, supervised support operations for quick issue resolution, and trained staff to improve client engagement and retention.

Sales Strategy Customer Support Management Team Leadership Customer Relationship Management Performance Monitoring Cross Functional Collaboration

Senior Sales Supervisor

Airtel Telecommunications, Nig. Ltd

Aug 2012 - Sep 2013 (1 year 1 month)

Managed a customer service team and ensured timely resolution of client issues. Implemented strategies to boost sales and customer loyalty while providing technical and billing support and training new staff on service standards.

Technical Support Billing Support Staff Training Customer Retention

Sales Manager & Customer Support

CantStop Communication, Nig. Ltd

Jan 2010 - Aug 2012 (2 years 7 months)

Delivered customer service and led sales operations to achieve company growth targets. Managed client relationships, supported key accounts, and maintained customer satisfaction through professional communication and problem-solving.

Customer Support Sales Operations Client Relationship Management Customer Satisfaction Growth Target Execution

Senior Machine Operator

Okplast Industries, Nig. Ltd

Apr 2009 - Jan 2010 (9 months)

Operated packaging machinery to meet production goals while maintaining quality control standards. Supported production teams in achieving safety and performance targets and helped reduce operational downtime.

Quality Control Production Support Safety Compliance Downtime Reduction Team Collaboration