Chukwuemeka Eze
@chukwuemekaeze
Seasoned Customer Centric Data Analyst with over 5 years experience.
What I'm looking for
I am a seasoned Customer Centric Data Analyst with over 5 years of experience in financial analysis, ecommerce operations, retail insights, and customer service. My career has been marked by a proven ability to implement data-driven solutions that enhance profitability, customer satisfaction, and operational efficiency. I have successfully managed and expanded customer bases, notably at AWABAH, where I contributed to a significant increase in subscribers and transaction volumes.
Throughout my professional journey, I have developed and executed business data model strategies that have led to measurable improvements in market penetration and customer engagement. My educational background in Business Administration, coupled with certifications in Customer Service and Data Analysis, equips me with the necessary skills to analyze complex data sets and derive actionable insights. I am passionate about leveraging data to drive business success and improve customer experiences.
Experience
Work history, roles, and key accomplishments
Data Analyst and Customer Service Specialist
AWABAH NIGERIA
Nov 2021 - Present (3 years 7 months)
As a Data Analyst and Customer Service Specialist at AWABAH, I identified consumer needs, prepared statistical reports, addressed customer complaints, and conducted satisfaction surveys to enhance decision-making. I tracked KPIs to improve performance and customer satisfaction significantly.
Manager, Sales and Operations
Bibby Supermarket
Jul 2019 - Oct 2021 (2 years 3 months)
Managed sales and operations at Bibby Supermarket, executing business development strategies, optimizing operations, and ensuring product availability. Focused on creating a comfortable shopping environment and enhancing customer service.
Customer Service Specialist
Jumia Nigeria
Oct 2017 - Jun 2018 (8 months)
As a Customer Service Specialist at Jumia Nigeria, I expanded the consumer network, researched customer activity, and managed customer satisfaction rates. Implemented strategies to boost sales revenue effectively.
Education
Degrees, certifications, and relevant coursework
Enugu State University of Science and Technology
Bachelor of Science, Business Administration
Availability
Location
Authorized to work in
Job categories
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