Chukwuemeka EzeCE
Open to opportunities

Chukwuemeka Eze

@chukwuemekaeze

Seasoned Customer Centric Data Analyst with over 5 years experience.

Nigeria

What I'm looking for

I seek a role that values data-driven decision-making and fosters professional growth.

I am a seasoned Customer Centric Data Analyst with over 5 years of experience in financial analysis, ecommerce operations, retail insights, and customer service. My career has been marked by a proven ability to implement data-driven solutions that enhance profitability, customer satisfaction, and operational efficiency. I have successfully managed and expanded customer bases, notably at AWABAH, where I contributed to a significant increase in subscribers and transaction volumes.

Throughout my professional journey, I have developed and executed business data model strategies that have led to measurable improvements in market penetration and customer engagement. My educational background in Business Administration, coupled with certifications in Customer Service and Data Analysis, equips me with the necessary skills to analyze complex data sets and derive actionable insights. I am passionate about leveraging data to drive business success and improve customer experiences.

Experience

Work history, roles, and key accomplishments

AN
Current

Data Analyst and Customer Service Specialist

AWABAH NIGERIA

Nov 2021 - Present (3 years 7 months)

As a Data Analyst and Customer Service Specialist at AWABAH, I identified consumer needs, prepared statistical reports, addressed customer complaints, and conducted satisfaction surveys to enhance decision-making. I tracked KPIs to improve performance and customer satisfaction significantly.

Education

Degrees, certifications, and relevant coursework

Enugu State University of Science and Technology logoET

Enugu State University of Science and Technology

Bachelor of Science, Business Administration

Tech stack

Software and tools used professionally

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Chukwuemeka Eze - Data Analyst and Customer Service Specialist - AWABAH NIGERIA | Himalayas