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Odinakachukwu Eze

@odinakachukwueze

Results-oriented customer relations and operations professional with strong administrative skills.

Nigeria
Message

What I'm looking for

I am seeking a role where I can support leadership, streamline operations, use CRM tools, and improve customer satisfaction while growing professionally.

I am a diligent customer relations and operations professional with two years of hands-on experience in administrative operations, logistics support, and customer service. I consistently meet performance targets and improve operational efficiency through process improvements and precise execution.

In prior roles I served as a personal assistant managing executive communications and vendor relations, a sales accountant handling inventory and reconciliations, and a customer service representative resolving high volumes of inquiries while maintaining strong satisfaction ratings. I have a proven record of using CRM tools, AI-driven scheduling, and workflow optimization to reduce workload and increase conversion rates.

I hold a Bachelor of Science in Education Management and bring strengths in communication, project management, leadership, diligence, and problem management. I seek opportunities where I can apply my operational expertise to improve processes, support leadership effectively, and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

SD

Sales Accountant

Shawarma Delight

Mar 2024 - Dec 2024 (9 months)

Managed weekly stock counts to achieve an inventory turnover of 6.0 and reconciled daily cash, card, and delivery platform transactions while auditing monthly financials to ensure 100% compliance.

DC

Personal Assistant

5D Logistics Company

Oct 2023 - Mar 2024 (5 months)

Acted as primary contact between executive leadership and 20+ external vendors, ensuring 100% on-time delivery of initiatives and reducing executive email workload by 30%. Scheduled and managed 50+ monthly meetings with 95% accuracy using AI-driven calendar tools.

Education

Degrees, certifications, and relevant coursework

Enugu State University of Science and Technology logoET

Enugu State University of Science and Technology

Bachelor of Science, Education Management

Completed a Bachelor of Science in Education Management at Enugu State University of Science and Technology.

Tech stack

Software and tools used professionally

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Odinakachukwu Eze - Customer Service Representative - Uchris E-commerce Global | Himalayas