Adaeze Ijoma

I am a dynamic administrative and client services professional with extensive experience coordinating service operations, managing client relationships, and supporting executive administration. I consistently improve efficiency and ensure service quality through strong documentation and digital communication skills.

In customer service roles I handled high call volumes, achieved an 85% first-contact resolution rate, reduced repeat issues by 20%, and increased customer engagement by 30% using omnichannel tools like Zendesk and HubSpot. I also processed and coordinated 150+ monthly orders and improved database accuracy to reduce errors.

I bring proven strengths in procurement, vendor relations, scheduling, and team support, with certifications in CRM, Excel, and virtual assistance. I am committed to delivering seamless, customer-focused support that aligns with business goals.