Looking for a job

Mimi Chukwuma

@mimichukwuma

Message

Proactive Administrative Assistant/ Customer service professional with over 4 years of experience.

Nigeria

Message

What I'm looking for

I am looking for a role that values employee satisfaction and offers growth opportunities.

I am a dedicated Administrative Assistant/Customer Service professional with over four years of experience in enhancing client relationships, resolving customer complaints and Administrative Support. My journey has equipped me with exceptional communication skills and a proactive approach to problem-solving, ensuring that I consistently deliver first-class service. I have successfully managed teams and mentored staff, focusing on improving productivity and fostering a positive work environment.

Throughout my career, I have held various roles, including Team Lead and Customer Service Specialist, where I developed strategic processes that enhanced operational efficiency. My commitment to employee satisfaction and business success drives me to seek new opportunities where I can leverage my skills and experience to contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Team Lead

Premier Producers Group

Feb 2024 - Mar 2024 (1 month)

Managed and mentored team members, monitored performance, and implemented strategic processes to improve productivity and profitability. Led administrative staff to ensure smooth daily operations and fostered professionalism among staff.

Team Management Performance Monitoring Strategic Planning Coaching Administration Productivity Communication Skills Problem Solving

Customer Service Specialist

Premier Producers Group

Oct 2023 - Jan 2024 (3 months)

Handled inbound and outbound calls, recorded customer interactions, and provided excellent customer service. Engaged clients with sales opportunities and maintained call center efficiencies.

Customer Service Sales Engagement Database Management Communication Skills Problem Solving Customer Relationship Management Product Knowledge Multitasking

Customer Service Representative

Janis Nutraceutical

Apr 2022 - Sep 2023 (1 year 5 months)

Managed high-volume customer queries, handled complaints, and provided solutions. Engaged in cross-selling and upselling while ensuring proper documentation of sales and deliveries.

Customer Service Cross Selling Upselling Order Management Multitasking Product Knowledge Communication Skills

Customer Service Representative

Chrysolite Designs

Jan 2021 - Apr 2022 (1 year 3 months)

Handled customer complaints and provided solutions, actively listened to customer needs, and improved on-hold wait times. Participated in training to stay updated on products and policies.

Customer Service Complaint Handling Training Communication Skills Problem Solving Product Knowledge Customer Satisfaction

Data Entry Clerk

Beyond Cafe

Mar 2017 - May 2020 (3 years 2 months)

Converted bulk data formats, registered customer accounts, and managed office databases. Ensured accuracy of information and maintained critical records.

Data Entry Data Management Database Management Communication Skills Organizational Skills

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Engineering, Industrial and Production Engineering

2017 - 2023

Activities and societies: Class President

Completed a Bachelor of Engineering in Industrial and Production, focusing on the principles of engineering and production processes, including design, manufacturing, and Project management.