Open to opportunities

Chioma Ikwegbu

@chiomaikwegbu

Message

Customer-focused professional driving satisfaction, loyalty, and revenue growth.

Nigeria

Message

What I'm looking for

I seek a role where I can improve customer satisfaction and retention, streamline operations, and grow into greater responsibility within a collaborative, impact-driven team.

I am a results-oriented customer service and administrative professional with proven success improving satisfaction and driving revenue through strong client relationships, effective communication, and strategic account management. I consistently meet performance goals, achieved a 15% improvement in satisfaction and a 90% first-call resolution rate, and contributed measurable efficiency gains in administrative processes.

Adaptable and detail-oriented, I have experience across customer service, operations, executive support, and sales—streamlining filing systems, reducing retrieval times by 25%, improving stakeholder data accessibility by 30%, and supporting senior leadership. I bring strong interpersonal skills, emotional intelligence, and a commitment to continuous growth to deliver value and drive business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Venus Medicare Limited

Oct 2022 - Present (3 years 8 months)

Manage customer relationships and handle high volumes of telephonic and email inquiries, improving satisfaction rates by 15% and achieving a 90% first-call resolution rate.

Customer Service Email Support CRM Customer Retention Cross Functional Collaboration

Administrative Officer / Executive Marketer

Sujimoto Construction

Nov 2020 - Feb 2022 (1 year 3 months)

Implemented a streamlined filing system reducing retrieval time by 25% while sourcing leads and exceeding sales goals through client relationship and pipeline management.

Administration Sales Lead Generation Market Research Client Relations Contract Review Pipeline Management

Personal Assistant

Benjamin Kalu Foundation

Dec 2017 - Jun 2018 (6 months)

Managed CEO diary and stakeholder database, improving information accessibility by 30% and boosting operational efficiency by 15% through office coordination and meeting preparation.

Stakeholder Management Office Operations Meeting Coordination Reporting Confidentiality

Operations Officer

Darlstone Global Limited

Aug 2016 - Oct 2017 (1 year 2 months)

Organized office operations and procedures, maintained employee records and document workflows, and resolved client complaints achieving a 95% customer satisfaction rate.

Operations Management Document Management Client Relations Process Improvement Safety Compliance Data Analysis