Grace Ienek
@graceienek
Dedicated customer service professional with strong problem-solving skills.
NigeriaWhat I'm looking for
I am a committed customer service professional with extensive experience in enhancing customer satisfaction and streamlining operations. Over the years, I have developed innovative solutions such as email automation tools that have significantly reduced workload and improved efficiency. My role as a Customer Service Representative has allowed me to assist customers effectively, ensuring their needs are met with empathy and professionalism.
In my previous positions, I have consistently exceeded performance metrics, such as processing customer transactions with high accuracy and training new employees to enhance team productivity. My ability to build strong relationships with suppliers and customers alike has been instrumental in driving business success. I am eager to leverage my skills in a dynamic organization that values hard work and innovation.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Busydee
May 2024 - Jun 2024 (1 month)
Provided high-level executive support, organized schedules, and managed communications. Demonstrated advanced knowledge of organizational processes and ensured smooth operations.
Customer Service Representative
Fooduphoria
Apr 2024 - May 2024 (1 month)
Recognized as Customer Service Representative of the year for outstanding performance. Developed tools to enhance efficiency and documented all customer interactions accurately.
Customer Service Representative
Pulcherevents
Jul 2022 - Sep 2023 (1 year 2 months)
Handled 20% more customer transactions than peers while maintaining high satisfaction scores. Implemented an automatic report generator, reducing manual reporting time by 50%.
Customer Service Representative
Graceeyhairs
Mar 2019 - Sep 2022 (3 years 6 months)
Developed an email automation tool that reduced customer service workload by 30%. Assisted customers through inbound calls, providing solutions and maintaining a positive experience.
Virtual Assistant
Efashionberry
Jan 2021 - Nov 2021 (10 months)
Processed over 50 customer transactions daily with a 98% accuracy rate. Improved shipping experience by implementing an advanced inventory system and maintained confidentiality of sensitive information.
Education
Degrees, certifications, and relevant coursework
NSNigerian Law School
Barrister at Law, Law
2023 - 2024
Completed professional training in law, preparing for legal practice and understanding the ethics and responsibilities of a lawyer.
BUBenue State University
Bachelor of Laws, Law
2022 - 2023
Studied Law, focusing on various aspects of legal principles, case studies, and the Nigerian legal system.
Availability
Location
NigeriaAuthorized to work in
Job categories
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