Open to opportunities

Adebisi Kalesanwo

@adebisikalesanwo

Customer-focused CRM and customer service professional with 6+ years driving retention, sales support, and service quality.

Nigeria

Message

What I'm looking for

I’m looking for a customer-first role where I can strengthen relationships using CRM, support sales operations, and improve service through clear communication and practical data analysis—helping customers and internal teams succeed with efficient delivery.

I’m a detail-oriented customer service and customer care professional with over 6 years of experience across banking, e-commerce, and hospitality. I’m skilled in customer relationship management, sales reconciliation, and resolving complaints quickly while keeping customer engagement at the center of every interaction.

In my recent role, I managed in-person and online customer experiences, processed and tracked orders, maintained payment logs, and built monthly customer engagement systems through personalized messaging. Previously, as a Vendor Relationship Officer, I onboarded vendors, drove participation through over 100 advisory calls, analyzed product views vs conversions, and supported optimization using Seller Centre tools and timely stock updates.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

D’unic Cakes & Pastry

Jan 2021 - Present (5 years 4 months)

Managed customer interactions in-person and online, processing and tracking orders to ensure accurate delivery timelines and record-keeping. Maintained payment logs, handled sales reconciliation, and used personalized messages and customer feedback to improve service quality.

Customer Relationship Management (CRM)Order Processing Excel Customer Engagement Communication Conflict Resolution

Vendor Relationship Officer

Jumia Nigeria

Jan 2018 - Jan 2019 (1 year)

Onboarded and trained vendors on Seller Centre tools, supporting product creation and order handling. Conducted over 100 advisory calls, analyzed product views vs. conversions, and provided optimization guidance to improve vendor performance.

Vendor Management Sales Operations Data Analysis Stock Monitoring Conversion Optimization

Customer Care Officer

Access Bank Plc.

Jan 2016 - Jan 2017 (1 year)

Resolved customer complaints across walk-in and telephone channels while opening and maintaining customer accounts with high accuracy. Activated mobile apps and debit cards, supporting self-service transactions.

Debit Card Activation Communication Conflict Resolution

Business Development Executive

AGL Consulting Ltd

Mar 2014 - Nov 2014 (8 months)

Marketed Sage ERP Software via emails and cold calls, generating business opportunities through targeted outreach. Wrote proposals and quotations, maintained CRM database entries, and produced weekly reports while coordinating client meetings and capturing minutes.

Business Development Cold Calling Proposal Writing Meeting Coordination

Invoice Clerk

Nigerian Breweries Plc

Jan 2013 - Jan 2014 (1 year)

Registered incoming vendor invoices and routed them to the appropriate departments while keeping invoice databases up to date. Built Excel-based tracking tools to improve visibility of invoice processing status.

Invoice Processing Accounts Payable Support Microsoft Excel Administrative Support Attention To Detail