OS

Open to opportunities

OCHOLI SHAIBU

@ocholishaibu

Customer relationship and sales manager improving retention, satisfaction, and revenue.

What I'm looking for

I’m looking for a role where I can own customer relationships and client portfolios, handle sales and service follow-ups end-to-end, and coordinate across teams to improve customer satisfaction and drive business growth.

I’ve built and managed client portfolios across Micro Finance Bank, First City Monument Bank (FCMB), and Moniepoint—handling follow-ups, complaint resolution, and tailored solutions that keep customers engaged.

Before that, I supported recruitment and onboarding at Africa AI network, keeping confidential employee records accurate in Excel/ATS while coordinating interviews and candidate schedules.

I also worked in customer service and hospitality—handling property enquiries and restaurant operations, then stepping into sales and customer service roles at FCMB and a hotel in Kaduna State.

Experience

Work history, roles, and key accomplishments

AN

Human Resources Specialist

Africa AI Network

Jan 2003 - Jan 2026 (23 years)

Supported hiring onboarding admin and managed confidential employee records and HR data in Excel/ATS.

Excel ATS HR Data Management Recruitment Administration Onboarding

FF

Sales Officer

First City Monument Bank (FCMB)

Nov 2019 - Mar 2024 (4 years 4 months)

Identified and pursued new business development opportunities, consistently meeting and exceeding monthly sales targets by up to 20%.

Sales Business Development Customer Relationship Management Financial Products

MB

Relationship Manager

Micro Finance Bank

Jan 2023 - Jan 2024 (1 year)

Built and maintained strong client relationships, improving customer retention rates by 35% and contributing to a 20% increase in revenue from existing accounts.

Customer Relationship Management Upselling Cross Selling Portfolio Management Customer Service

MV

Call Centre Agent / Customer Service Officer

Mubarak & Partners Estate Surveyors & Values

Jan 2020 - Jan 2022 (2 years)

Delivered high-quality customer support across inbound and outbound channels, improving client satisfaction scores by 30%.

Customer Support Inbound Calls Outbound Lead Generation Complaint Resolution

KA

Personal Assistant to the Director of Admin & Finance

Kebbi State House of Assembly

Dec 2018 - Dec 2019 (1 year)

Managed the director's schedule, correspondence, and appointments, and assisted in budget preparation and financial compliance.

Administrative Support Scheduling Correspondence Management Budgeting Financial Compliance

MO

Digital Marketing & Relationship Manager

Moniepoint

Jan 2016 - Jan 2018 (2 years)

Developed and executed digital marketing strategies, increasing online customer engagement by 25% and growing the subscriber base.

Digital Marketing Social Media Management Email Marketing Customer Relationship Management

RR

Restaurant Manager

Royal Restaurant

Mar 2014 - Mar 2016 (2 years)

Oversaw all daily restaurant operations, ensuring smooth service delivery and adherence to quality standards.

Restaurant Operations Staff Management Customer Satisfaction Event Coordination

ES

Sales & Customer Service Representative

Emerald Hotel, Kaduna State

Jan 2010 - Dec 2011 (1 year 11 months)

Actively sought out potential customers and built business relationships to drive hotel sales growth and revenue.

Sales Customer Service Relationship Building Hospitality

Education

Degrees, certifications, and relevant coursework

IU

Imo State University

Bachelor of Science, Management

Bachelor of Science in Management from Imo State University, completed in 2022.

FK

Federal Polytechnic Kaduna

Higher National Diploma, Human Resource Management

Higher National Diploma in Human Resource Management from Federal Polytechnic Kaduna, completed in 2018.

KP

Kogi State Polytechnic

National Diploma, Public Administration

National Diploma in Public Administration from Kogi State Polytechnic, Lokoja.

Tech stack

Software and tools used professionally

Assistant.to

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