At Ecobank Plc, I handled customer enquiries about accounts, transactions, loans, credit cards, and digital banking. I also helped with account opening, KYC documentation, and account maintenance.
I investigated complaints, transaction disputes, and service issues, and followed up on outstanding enquiries. I maintained accurate customer records while following internal procedures and regulatory requirements, and supported AML initiatives.
At Moniepoint MFB, I built relationships with retail customers, corporate clients, distributors, and dealers. I supported customer interactions from lead generation through quotation, negotiation, order processing, and follow-up, and exceeded sales targets.
At Centurion Transport (Australia), I conducted outbound calls, explained service options and pricing, scheduled appointments, and followed up with clients. I bring experience across banking, FinTech, sales, and customer support, using phone, email, live chat, CRM, and ticketing channels.
