Open to opportunities

odiegwu blessing

@odiegwublessing

Message

Highly motivated customer service and business relationship professional.

Nigeria

Message

What I'm looking for

I am looking for a role that fosters innovation and values customer-centric strategies, where I can leverage my skills in business development and client relations.

I am a highly motivated and detail-oriented customer service and business relationship professional with over 10 years of experience in client relations, support operations, and strategic business engagement. My journey has been marked by a commitment to driving customer satisfaction and organizational growth, and I pride myself on being a go-getter with strong multitasking skills and a curious mind.

Throughout my career, I have demonstrated the ability to adapt and thrive in both startup and corporate environments. At Moniepoint Microfinance Bank, I have successfully fostered and maintained strong relationships with small and medium business clients, educating them on digital products and financial services while promoting financial inclusion. My experience at First Bank of Nigeria further honed my skills in delivering exceptional customer service and managing inquiries with empathy and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Business Relationship Manager

Current

Moniepoint Microfinance Bank

Feb 2018 - Present (7 years 5 months)

Fostered and maintained strong relationships with small and medium business clients to ensure satisfaction and retention. Analyzed transaction trends to identify client needs and offer appropriate financial solutions.

Client Relationship Management Financial Services Digital Products Transaction analysis Customer Training

Customer Service Officer

Maka Toju Enterprise

Dec 2019 - Present (5 years 7 months)

Provided end-to-end support to customers through multiple communication channels and applied business strategies to improve service delivery and customer satisfaction. Developed feedback loops to help management understand customer pain points.

Customer Support Business Strategy Cross Functional Collaboration

Customer Service Officer

First Bank of Nigeria Plc

Feb 2011 - Present (14 years 5 months)

Delivered exceptional in-branch customer service, managing inquiries, account updates, and complaints. Processed cash and non-cash transactions with high accuracy and maintained compliance with banking policies and regulatory requirements.

Customer Service KYC Digital Banking Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

Delta State University, Abraka

B.Sc. Accounting and Finance, Accounting and Finance

Studied Accounting and Finance at Delta State University, Abraka, gaining a comprehensive understanding of financial principles and practices. Developed strong analytical skills applicable to business and financial management.

Delta State Polytechnic, Otefe-Oghara

National Diploma in Business Administration, Business Administration

Completed a National Diploma in Business Administration at Delta State Polytechnic, Otefe-Oghara. Acquired foundational knowledge in business operations, management, and administrative processes.