victoria toyin
@victoriatoyin
Results-driven Personal Relationship Manager specializing in client acquisition and digital banking solutions.
NigeriaWhat I'm looking for
I am a results-driven Personal Relationship Manager with extensive experience in banking, customer relationship management, and financial product sales. I build and maintain profitable client relationships while driving revenue growth through cross-selling and upselling.
My background includes merchant and POS onboarding, digital banking advisory, complaint resolution, and monitoring high-value client portfolios. I have successfully acquired new customers and supported business growth strategies across multiple banking platforms.
I bring hands-on experience in tellering, fund transfers, remittance services, and branch administration, combined with strong interpersonal and communication skills. I maintain compliance with banking procedures while delivering exceptional customer service.
I hold a B.Sc. in Human Resources Management and HND/ND qualifications in Accounting, and I continue to develop professionally through training in service delivery, compliance, product knowledge, and emotional intelligence.
Experience
Work history, roles, and key accomplishments
Personal Relationship Manager
Moniepoint Microfinance Bank
Manage and grow relationships with individual and business clients, onboard merchants and drive revenue through cross-selling, while resolving issues and advising on digital banking solutions to improve retention.
Customer Service Representative
Lekdam Travels and Tour Ltd
Jan 2016 - Dec 2016 (11 months)
Managed customer inquiries and service requests, resolved complaints, and marketed tailored travel services to increase client satisfaction and bookings.
Industrial Trainee
Intercontinental Bank Plc
Jan 2010 - Dec 2010 (11 months)
Assisted tellering and customer service teams with day-to-day retail banking operations during industrial training, supporting transaction processing and client assistance.
Admin Executive / Tellering Services
First Bank of Nigeria Limited
Processed internal and external customer transactions, managed branch administrative processes and ensured compliance with banking procedures to deliver efficient service.
Education
Degrees, certifications, and relevant coursework
Institut Supérieur Bilingue Libre du Togo (IBLT)
Bachelor of Science, Human Resources Management
2020 - 2020
Completed a Bachelor of Science in Human Resources Management at Institut Supérieur Bilingue Libre du Togo in 2020.
Federal Polytechnic Ilaro
Higher National Diploma, Accounting
2010 - 2012
Completed a Higher National Diploma in Accounting at Federal Polytechnic Ilaro between 2010 and 2012.
Federal Polytechnic Ilaro
National Diploma, Accounting
2006 - 2008
Completed a National Diploma in Accounting at Federal Polytechnic Ilaro between 2006 and 2008.
Saka Tinubu Memorial High School
West African Senior School Certificate, General Secondary Education
Completed West African Senior School Certificate (WASSCE) at Saka Tinubu Memorial High School in 2004.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring victoria?
You can contact victoria and 90k+ other talented remote workers on Himalayas.
Message victoriaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
