Open to opportunities

Ugochinyere Nwamaka

@ugochinyerenwamaka

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Customer-focused relationship manager driving retention and revenue growth.

Nigeria

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What I'm looking for

I seek a client-focused role where I can improve customer satisfaction, drive retention, and contribute to revenue growth while working in a collaborative, growth-oriented team.

I am a customer-focused relationship manager with demonstrated success in financial services and sales, committed to building lasting client relationships and driving measurable business results.

At TAJ Bank, I implemented follow-up systems and feedback-driven improvements that increased revenue by 25% and client retention to 90%, while boosting customer satisfaction by 15%.

Previously, I drove a 30% sales increase as a Direct Sales Agent and was recognized as Best Sales Agent at First City Monument Bank for surpassing targets by 30% in a quarter.

I am proficient in Microsoft Office, CRM tools, and data analysis, and I bring strengths in communication, conflict resolution, organization, and discretion to roles in customer success, sales, or administrative support.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Petra Digital Press Limited

Oct 2024 - Sep 2025 (11 months)

Provided customer support and administrative assistance, resolving inquiries and complaints while maintaining confidentiality and organized workflows to ensure high satisfaction.

Customer Support Microsoft Office Confidentiality Communication Time Management Organization Problem Solving

Relationship Manager

TAJ Bank Ltd.

Apr 2022 - Oct 2024 (2 years 6 months)

Analyzed client profiles and implemented follow-up systems and personalized strategies that increased product adoption by 20%, revenue by 25%, and client retention to 90%.

Client Relationship Management Cross Selling CRM Data Analysis & Compliance Stakeholder Management Customer Retention

Direct Sales Agent

First City Monument Bank

Oct 2021 - Apr 2022 (6 months)

Conducted market research and personalized pitches that drove a 30% sales increase and onboarded 50+ customers while delivering after-sales service to foster loyalty.

Sales Market Research Customer Onboarding Relationship Building

Sales Representative

Pilgrim Store

Oct 2016 - Aug 2021 (4 years 10 months)

Implemented upselling and loyalty strategies that increased average transaction value by 15% and overall sales by 20%, and improved customer retention by 30%.

Retail Sales Upselling Loyalty Programs Merchandising Customer Feedback Visual Merchandising

Education

Degrees, certifications, and relevant coursework

Enugu State University of Science and Technology

Bachelor of Science, Sociology and Anthropology

2014 -

Bachelor of Science in Sociology and Anthropology awarded by Enugu State University of Science and Technology; studied social theory and anthropological methods.