I’m looking for a role where I can combine business development, customer care, and relationship management. I want to use CRM/reservation systems, troubleshooting, and market insights to improve client satisfaction, collaboration and drive measurable growth in sales and business development.
Looking for a job
Abdulmajid Shehu Zakar
@abdulmajidshehuzakar
I’m a business and customer relationship professional with 5+ years driving sales, support, and accurate reservations.
NigeriaWhat I'm looking for
I bring 4+ years of experience in high-volume customer service and business relationship management, where I’m known for accuracy and hospitality-driven support. I handle Inbound Calls, Email Support, and Chat Support while resolving complex issues through Troubleshooting and clear communication.
In my most recent role as a Business Development Manager at WIKIFX, Africa, I processed high-volume business promotion plans with 100% accuracy while adhering to strict brand standards. I supported international market expansion by collaborating with 70% of weekly KOLs and IBs, and my Sales Backup Support helped drive a 30% increase in app downloads across Africa.
Across Moniepoint Microfinance Bank, Kaduna Electricity Distribution Company, and customer-facing roles, I’ve consistently used CRM, Reservation Systems, and Microsoft Office (including MS Excel) to track interactions, optimize customer care processes, and generate reports from market trend analysis. I’m energized by roles that blend business growth with customer experience—where relationship management, conflict resolution, and process improvement directly translate into measurable results.
Experience
Work history, roles, and key accomplishments
WA
Business Development Manager
Wikifx Africa
Feb 2021 - Feb 2025 (4 years)
- Promoted WikiFX in Africa and English-speaking countries to enhance visibility.
- Implemented strategic initiatives to expand market presence and achieve goals.
- Built relationships with clients and partners to foster collaboration.
- Sourced partnerships with KOLs and influencers for brand promotion.
• Actively monitored service delivery performance, addressing product and support needs from customers.
• Developed and implemented marketing strategies to achieve sales targets and acquire new customers.
• Managed and maintained relationships with existing clients, ensuring satisfaction with Moniepoint's services.
KC
Customer Care Representative
Kaduna Electricity Distribution Company
Feb 2018 - Nov 2019 (1 year 9 months)
• Addressed customer inquiries and resolved issues to ensure overall customer satisfaction.
• Provided detailed information about products and services to assist clients effectively.
• Managed payment processing, account maintenance, and documentation for seamless operations.
• Reviewed customer accounts and made necessary changes to enhance service delivery.
GS
Programme Facilitator
Government Day Secondary School
Apr 2017 - Jan 2019 (1 year 9 months)
• Coordinated awareness and educational skills programs for students at Government Day Senior Secondary School Kafin-Hausa.
• Developed effective lesson plans tailored to enhance student understanding and performance.
• Communicated regularly with management to adapt to changing educational demands.
• Oversaw maintenance programs to ensure a conducive learning environment for students.
YC
Sales Representative
Yingli Solar System Company
Feb 2017 - Feb 2018 (1 year)
• Drove commercial growth by identifying new leads and building strong client relationships at Yingli Solar.
• Developed and executed sales strategies to increase revenue while negotiating contracts and closing deals.
• Prepared and delivered engaging presentations to showcase products and services, ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Ibadan Consultancy Unit
Diploma in Computer Science, Computer Science
2018 - 2019
Grade: Graduated with merit
Earned a Diploma in Computer Science at the University of Ibadan Consultancy Unit, graduating with merit.
Sule Lamido University
Bachelor of Science (BSc) in Physics, Physics
2014 - 2018
Studied Physics and earned a BSc degree at Sule Lamido University.
SK
Science Secondary School Kafin-Hausa
SSCE (WAEC & NECO), Science
2011 - 2014
Completed secondary education and obtained WAEC & NECO SSCE qualification.
MK
Model Primary School Kafin-Hausa
Primary School Certificate, Primary Education
2003 - 2008
Completed primary education and received a Primary School Certificate.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Nigeria
Egypt
OmanJob categories
Business Development ManagerSales RepresentativeCustomer Care RepresentativeBusiness Development ManagerData Entry SpecialistTelecallerTele Sales ExecutiveSales Representative ManagerOutside Sales RepresentativeMedia AssistantMarketing ManagerSocial Media Marketing ManagerClient Relationship Manager
Skills
Inbound CallsEmail SupportChat SupportTroubleshootingCustomer CareMS ExcelCRM SoftwareData ManagementSales SupportBusiness Promotion PlanTrend AnalysisRelationship ManagementConflict ResolutionProject PlanningTeam LeadershipEnhanceGmailIncreaseCold CallingCRMMicrosoft Office RemoteBusiness DevelopmentBusiness Planning
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