Obiziri Oluwambe
@obizirioluwambe
Energetic customer service support professional with 4 years experience.
NigeriaWhat I'm looking for
I am an energetic and passionate customer service support professional with over four years of experience. My excellent communication skills and strong attention to detail have allowed me to thrive in fast-paced environments, where I focus on improving customer satisfaction and providing top-notch support that builds loyalty and drives growth.
In my recent role as a Cold Caller at The Gold Standard DAO Nigeria, I conducted high-volume outbound calls, averaging over 100 daily calls. I utilized effective cold calling techniques to qualify prospects and generate leads, successfully setting appointments and maintaining accurate lead data using internal CRM systems. My previous experience as a Call Centre Agent at Amazon (USA) further honed my skills, where I managed a high volume of customer interactions while maintaining a 98% customer satisfaction rating.
Experience
Work history, roles, and key accomplishments
Cold Caller
The Gold Standard DAO
Mar 2023 - Apr 2025 (2 years 1 month)
Conducted high-volume outbound calls to warm and cold leads, averaging 100+ daily calls, utilizing cold calling techniques to qualify prospects and generate leads. Successfully set appointments with qualified leads, preparing them for follow-up by the sales team.
1CA customer service representative
Call Centre Agent
Amazon
Jul 2018 - Mar 2021 (2 years 8 months)
Managed a high volume of inbound and outbound customer interactions, with 80+ calls/emails per day, maintaining a 98% customer satisfaction rating. Used CRM tools to log call outcomes, track follow-ups, and support lead nurturing processes.
Education
Degrees, certifications, and relevant coursework
Royal Academy
Secondary School Leaving Certificate, General Studies
Obtained the Secondary School Leaving Certificate, demonstrating foundational knowledge across various subjects. Developed essential academic skills and prepared for higher education.
AUAmbrose Alli University
Bachelor of Medical Laboratory Science , Histopathology/Cytopathology
2016 - 2022
Grade: 4.36
Activities and societies: Nil
Graduated with honors specialized in Histopathology/Cytopathology make patients feel free to express with
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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