Bakare Sultan

I am a customer service representative with over five years of call-center and phone-based experience supporting international clients, specializing in high-volume inbound and outbound support. I maintain a clear, neutral accent and a confident phone presence that helps me connect with diverse customers.

I have a proven track record meeting KPIs, call volume targets, and quality assurance standards while working with U.S.-based clients. I am experienced in outbound cold calling, lead pre-qualification, objection handling, call scripting, and CRM documentation.

In previous roles I conducted client verification and needs discovery before escalation, documented call outcomes in Salesforce and ServiceNow, and achieved 90%+ customer satisfaction scores. I also coordinated follow-up calls across time zones and maintained accurate CRM records.

I hold a Bachelor of Science in Criminology & Security Studies and bring disciplined attention to detail, reliability for full-time shifts, and a customer-first approach that drives strong satisfaction and operational results.