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Oma Ifeanyi-Okite

@omaifeanyi-okite

Cold Caller and Lead Generation Specialist at Consumers Opportunity, making 150+ outbound calls daily and booking sales appointments.

Nigeria

Message

At Consumers Opportunity, I made 150+ outbound calls daily, qualified leads, and booked appointments for sales teams. I handled objections, followed up with interested prospects, and recorded call outcomes and next steps in CRM platforms.

At Jumia, I managed 100+ daily customer interactions across phone, email, and chat. I resolved product and service issues, processed orders and returns, and managed customer tickets and follow-ups.

Experience

Work history, roles, and key accomplishments

Cold Caller / Lead Generation Specialist

Consumers Opportunity

Jan 2024 - Jan 2026 (2 years)

Completed 150+ outbound calls daily, generated qualified leads, and booked appointments for sales teams. Handled objections, followed up with prospects, and maintained accurate CRM records.

Outbound Calling Lead Generation Appointment Setting Objection Handling CRM ReadyMode Phoneburner Follow up Reporting

Customer Service Representative

Jumia

Jan 2022 - Jan 2024 (2 years)

Managed 100+ customer interactions daily across phone, email, and chat. Resolved issues, processed orders and returns, and maintained accurate records using CRM platforms.

Customer Service CRM Order Processing Complaint Resolution Ticketing Communication Skills Collaboration