At Alpha CX Technologies, I managed inbound and outbound customer interactions by phone, email, and other channels, responding to inquiries about business management services.
I built and maintained client relationships by understanding customer needs and resolving service concerns. I also coordinated service requests with internal departments and account managers.
At Goodwill Staffing & Recruitment, I made outbound calls to prospective employers and hiring managers, qualified potential clients, and scheduled consultations with recruitment consultants.
At Eta Zuma Mining and Industries Ltd, I handled customer interactions and service requests. My experience includes customer retention, complaint resolution, and CRM recordkeeping.
