At BUA Group, I supported customers by processing requests and transactions, updating account information, and maintaining detailed records. I escalated complex issues to the appropriate departments and worked with internal teams to address customer concerns.
At WCT Lending USA, I generated and qualified leads through outbound calls, followed up with interested prospects, and documented call outcomes and application progress. Earlier, as a Telemarketer at Digital Square Ltd, I qualified prospects, scheduled appointments, and explained product features and offers.
