Open to opportunities

Obika Amara

@obikaamara

Customer support and administrative virtual assistant delivering fast, accurate issue resolution and confident client communication.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can support customers with fast, accurate communication, maintain reliable records, and help teams stay organized. I thrive in fast-paced settings and value professionalism, confidentiality, and clear workflows.

I’m a Customer Support and Administrative Virtual Assistant with 3+ years of experience supporting retail, healthcare, and remote teams. I focus on clear communication, accurate record keeping, and reliable workflow organization to resolve customer issues quickly and professionally.

Across roles, I’ve maintained strong satisfaction results (95% in a retail support role), coordinated follow-ups to improve continuity and reduce missed handoffs, and improved report accuracy by structuring customer data. I’m proficient with Google Workspace, CRM tools like HubSpot, Zendesk, and Freshdesk, and I bring a detail-oriented, confidential approach to every task.

Experience

Work history, roles, and key accomplishments

Current

Customer Acquisition & Retention Intern

Current

Excelerate

Mar 2026 - Present (1 month)

Researched customer retention and acquisition cost strategies to inform weekly campaign and team decision adjustments. Structured and documented customer data to improve report accuracy and coordinate weekly deliverables with 100% on-time submission.

Customer Acquisition Customer Retention Data Entry Record keeping Scheduling Google Workspace

Customer Support & Pharmacy Intern

Unical Medical Center & Pharmacy

May 2025 - Nov 2025 (6 months)

Assisted patients by interpreting prescriptions and supporting safe understanding of dosage during daily interactions. Responded to inquiries, coordinated follow-ups between patients and healthcare professionals, and maintained 100% accurate documentation while reducing waiting time during peak hours.

Customer Support Prescription Guidance Support Record keeping Email Communication Scheduling Confidentiality & Compliance