Obika Amara
@obikaamara
Customer support and administrative virtual assistant delivering fast, accurate issue resolution and confident client communication.
What I'm looking for
I’m a Customer Support and Administrative Virtual Assistant with 3+ years of experience supporting retail, healthcare, and remote teams. I focus on clear communication, accurate record keeping, and reliable workflow organization to resolve customer issues quickly and professionally.
Across roles, I’ve maintained strong satisfaction results (95% in a retail support role), coordinated follow-ups to improve continuity and reduce missed handoffs, and improved report accuracy by structuring customer data. I’m proficient with Google Workspace, CRM tools like HubSpot, Zendesk, and Freshdesk, and I bring a detail-oriented, confidential approach to every task.
Experience
Work history, roles, and key accomplishments
Customer Acquisition & Retention Intern
Excelerate
Mar 2026 - Present (1 month)
Researched customer retention and acquisition cost strategies to inform weekly campaign and team decision adjustments. Structured and documented customer data to improve report accuracy and coordinate weekly deliverables with 100% on-time submission.
Customer Support & Pharmacy Intern
Unical Medical Center & Pharmacy
May 2025 - Nov 2025 (6 months)
Assisted patients by interpreting prescriptions and supporting safe understanding of dosage during daily interactions. Responded to inquiries, coordinated follow-ups between patients and healthcare professionals, and maintained 100% accurate documentation while reducing waiting time during peak hours.
Education
Degrees, certifications, and relevant coursework
Federal University of Calabar
Bachelor of Science, Pharmacology
2021 - 2025
Bachelor of Science (BSc) in Pharmacology at the Federal University of Calabar from 2021 to 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
canva.link/obikaamaraportfolioSalary expectations
Social media
Job categories
Skills
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