Gloria Ehimen

I’m a Remote Customer Support Specialist with 4+ years of experience delivering high-quality customer service, resolving customer issues, and supporting client satisfaction across administrative, HR, and service environments.

I handle inquiries via email, phone, and digital platforms, and I’m skilled in CRM systems, data management, problem resolution, and cross-team collaboration to enhance customer experience and retention. In my current role as a Customer Success Associate, I manage onboarding, support, and follow-ups for patients and healthcare clients—maintaining accurate records in CRM/EHR systems, guiding service processes (appointment scheduling, billing inquiries, and post-care support), and coordinating with medical staff to resolve concerns. I’ve helped improve patient satisfaction scores by 25%, reduced response time by 30%, handled an average of 50+ patient interactions daily, and increased patient retention by 20%, while maintaining a 95%+ customer satisfaction rating across consecutive review periods.

Before that, I worked as an Administrative / Virtual Assistant, managing executive communications, calendars, and documentation, and coordinating workflows supporting 40+ staff operations. I bring a proactive, detail-focused approach—reducing document processing time by 30% through improved file organization and maintaining accurate administrative and financial records valued at ₦20M+ annually.