Open to opportunities

Mena Olufowobi

@menaolufowobi

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Customer service and administrative specialist driving efficiency and client success.

Nigeria

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What I'm looking for

I seek remote or hybrid roles focused on customer success, virtual assistance, or operations where I can optimize workflows, implement automation, and deliver high client satisfaction while growing responsibility and impact.

I am a customer service and administrative specialist with 7+ years' experience in healthcare operations, client communication, and virtual assistance. I have a strong record of improving workflows, increasing efficiency, and delivering exceptional client satisfaction through automation, SOP development, and multi-channel support.

I design and execute targeted campaigns and operational processes—achieving a 40% engagement increase and reducing response times by 55%—and thrive in remote roles and small teams where adaptability, initiative, and clear communication are valued.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

SV Pharmacy

Jun 2023 - Present (2 years 4 months)

Processed high-volume client requests across WhatsApp, email and in-person channels, maintained 98% data accuracy, implemented order tracking that improved delivery speed 25% and delivered a 95% customer satisfaction rate.

Customer Support Data Entry Client Communication Healthcare Coordination CRM

Virtual Assistant Intern

Afriment

Apr 2025 - Jul 2025 (3 months)

Designed and executed email marketing campaigns that increased engagement 40% and created automated support templates reducing response times by 55%; coordinated event logistics and developed SOPs to improve customer satisfaction.

Email Marketing Marketing Automation Event Coordination HubSpot ClickUp Google Workspace Customer Support

Pharmacy Assistant

Community Pharmacy

Jan 2018 - Dec 2023 (5 years 11 months)

Assisted customers with prescription inquiries, managed inventory tracking and documentation, and supported pharmacists with stock audits and compliance tasks to maintain accurate operations.

Inventory Management Documentation & Compliance Data Entry Customer Service Stock Audits

Education

Degrees, certifications, and relevant coursework

Yaba College of Technology

Ordinary National Diploma, Mass Communications

2021 - 2023

Completed an Ordinary National Diploma in Mass Communications with coursework covering media, communication theory, and practical mass communication skills.