Victoria Omoshade
@victoriaomoshade
Virtual Assistant specializing in customer support, CRM management, and remote operations.
NigeriaWhat I'm looking for
I am a Virtual Assistant with over 2 years of experience supporting small businesses, startups, and growing teams by managing customer support, CRM records, e-commerce orders, and operational workflows. I quickly learn new tools, work independently without supervision, and consistently document processes to improve team efficiency.
My achievements include maintaining accurate CRM data to boost client retention, producing reports to inform sales decisions, and creating process guides that streamline day-to-day operations. I am currently open to remote roles, including e-commerce support positions, and bring hands-on experience with tools like HubSpot, Zendesk, Freshdesk, Zapier, and Google Workspace.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Amo Technical Service
Jan 2026 - Present (2 months)
Handle customer enquiries via email, chat, and phone; track and update product orders and delivery status; maintain CRM records and document processes to improve team workflows.
CRM Virtual Assistant
New Hampshire Capital
Jan 2025 - Dec 2025 (11 months)
Maintained accurate customer and lead records in the CRM, logged interactions and set follow-up reminders to improve client retention and reporting for management.
Sales Support Assistant
Ecomed Pharma Ltd
Jan 2023 - Dec 2024 (1 year 11 months)
Supported sales operations by maintaining client and sales CRM records, processing orders and invoices, and performing regular client follow-ups to ensure consistency and quality.
Education
Degrees, certifications, and relevant coursework
Osun State Polytechnic
Higher National Diploma, Applied Chemistry
2020 - 2022
Completed a Higher National Diploma in Applied Chemistry with coursework and practicals focused on analytical and applied chemical techniques.
Osun State Polytechnic
National Diploma, Science Laboratory Technology
2017 - 2019
Completed a National Diploma in Science Laboratory Technology covering laboratory practice, instrumentation, and basic analytical methods.
Availability
Location
NigeriaAuthorized to work in
Portfolio
victoriaomoshade.netlify.appSocial media
Job categories
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