Open to opportunities

Adanna Okeh

@adannaokeh

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Medical and administrative virtual assistant handling patient records and customer inquiries remotely.

Nigeria

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What I'm looking for

I’m looking for remote support work where I can manage customer inquiries, schedules, and accurate records—using tools like Excel and CRM—to keep operations running smoothly.

I’ve supported healthcare and customers remotely through Medplus Pharmacy Limited and Realcom Nigeria Limited, managing phone/email inquiries, scheduling, and day-to-day coordination.

At Medplus, I handled Electronic Medical Records (EMR), kept patient documentation accurate and secure, and used Microsoft Excel to analyze clinical and operational data for reports.

Before that, I managed 80+ daily client inquiries via live chat and email, prepared invoices, tracked payments, improved ticket resolution by 20%, and produced daily/weekly activity reports.

Experience

Work history, roles, and key accomplishments

Medical/Administrative Virtual Assistant

Medplus Pharmacy Limited

Mar 2023 - Mar 2025 (2 years)

Managed patient communications and maintained Electronic Medical Records (EMR) while providing virtual administrative support to healthcare teams.

EMR Data Analysis Patient Communication

Customer Support Specialist

Realcom Nigeria Limited

Feb 2021 - Aug 2022 (1 year 6 months)

Managed incoming calls and emails, scheduled appointments, and maintained customer records while achieving 95% satisfaction and improving ticket resolution by 20%.

Microsoft Office CRM Invoicing Customer Service Ticket Resolution