Looking for a job

Joyce Akande

@joyceakande

I resolve patient and customer inquiries through empathetic healthcare communication, billing support, and accurate documentation.

Nigeria

Message

What I'm looking for

I'm looking to bring healthcare-grade professionalism, empathetic communication, accurate documentation, and issue-resolution skills to a customer support environment.

At Lagos University Teaching Hospital, I responded to prescription, dosage, and drug-interaction inquiries while counselling patients on treatment plans with empathy and professionalism.

I also verified insurance, processed billing, maintained patient and dispensing records, managed inventory, and followed up on medication adherence while protecting sensitive information under HIPAA standards.

Experience

Work history, roles, and key accomplishments

Intern Pharmacist

Lagos University Teaching Hospital

Jan 2024 - Dec 2025 (1 year 11 months)

Responded to patient inquiries regarding prescriptions, drug interactions, and dosage, and provided accurate medication information while counselling patients on treatment plans. Documented patient interactions and prescription records, verified insurance coverage, processed billing, and managed inventory.