Open to opportunities

Freda Harry

@fredaharry

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Customer support specialist skilled in CRM, remote collaboration, and delivering exceptional client experiences.

Nigeria

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What I'm looking for

I seek a remote-friendly role in customer support or administrative assistance where I can use CRM expertise, improve workflows, and deliver high customer satisfaction while growing my skills.

I am a reliable and proactive customer support professional with hands-on experience resolving inquiries, managing CRM systems (HubSpot, Zoho, GoHighLevel), and ensuring accurate record keeping. I have delivered measurable improvements in client communication and engagement, including a 30% boost in social interaction through scheduled content and consistent follow-up.

I excel working remotely and independently, streamlining workflows, maintaining data confidentiality, and supporting cross-functional teams to improve efficiency and customer satisfaction. My background includes verification, administrative support, telemarketing, and frontline customer service roles backed by certifications in CRM tools, Google Workspace, and virtual assistance.

Experience

Work history, roles, and key accomplishments

Current

Verification Officer

Current

Nehemiah Grace Developers Ltd

Jun 2025 - Present (4 months)

Verified and documented client information using CRM tools, responded to onboarding/verification inquiries, and collaborated with internal teams to improve efficiency while maintaining data confidentiality.

CRM Data Entry & Compliance Customer Support HubSpot Zoho GoHighLevel Confidentiality

E-Security Personnel

Java Data Solutions

May 2024 - May 2025 (1 year)

Maintained accurate logs and operational reports, handled sensitive records securely, and met strict reporting deadlines while supporting team communications.

Record keeping Reporting Data Security & Compliance Microsoft Office Operational Logs

Administrative Assistant

Freelance

Sep 2023 - Apr 2024 (7 months)

Scheduled meetings, managed client emails, compiled research summaries, and streamlined communication flow across remote teams to improve stakeholder coordination.

Google Workspace Scheduling Research Report Writing Remote Collaboration Trello Slack

Customer Service Representative

Glazzles Fresh Juice Co.

Jun 2023 - Sep 2023 (3 months)

Handled customer inquiries and follow-up calls to boost retention, scheduled social media posts increasing interaction by 30%, and logged feedback to improve product communication.

Customer Service Telemarketing CRM Canva Communication

Medicine Dispenser

Flomic SR Pharmacy

Jan 2021 - Nov 2021 (10 months)

Assisted customers in-person and by phone with product support, updated stock records, and maintained accurate confidential customer and patient records.

Customer Support Inventory Management Record keeping Confidentiality Phone Support Microsoft Office