Nsikan Effiong

I’m a customer service and sales professional with 3+ years of experience enhancing customer experiences, resolving challenges, and driving business growth. I build strong relationships and make sure every interaction leaves customers feeling valued, supported, and confident in the service provided.

In my Customer Service Representative role, I deliver prompt support across phone, email, and live chat—resolving 40+ daily inquiries/concerns with 95%+ satisfaction scores. I handle identity verification (KYC), account activation, password resets, profile updates, and account recovery for 200+ customers each month, while accurately documenting interactions in ticketing/CRM systems.

I also partner with internal teams to escalate complex or unresolved cases and keep customers informed with clear, timely updates until resolution. On the sales side, I exceed monthly targets by 15–20% through upselling and cross-selling, nurture 50+ client connections per month through outbound consultative calls, and use customer feedback to improve satisfaction and repeat business by 25%.