Adeola Omolola
@adeolaomolola
Customer Service Representative with 7+ years’ experience resolving complex issues and boosting customer satisfaction.
NigeriaWhat I'm looking for
I’m a results-driven customer service professional with 7+ years of experience delivering exceptional client experiences, resolving complex issues, and building long-term relationships. I consistently exceed performance targets by staying proactive, empathetic, and detail-oriented—especially when support demands are high.
In my recent role, I managed end-to-end customer communication across email, chat, and phone, turning concerns into positive outcomes and improving satisfaction. I also analyzed recurring feedback patterns to refine service delivery, streamlined response workflows to reduce delays, and maintained post-booking relationships to support repeat business.
Earlier in my career, I handled high-volume billing and service inquiries while meeting or exceeding SLA targets, logging cases in CRM tools to improve follow-up speed and reporting accuracy. I also led branch operations, grew monthly profitability by 15–20% through sales pitching and client negotiation, trained 7 team members, and supported outreach and retention with clean customer database management.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Dream Voyages (USA)
Jun 2024 - Dec 2025 (1 year 6 months)
Managed end-to-end customer communication for a luxury travel agency across email, chat, and phone, resolving client concerns and protecting trip details. Analyzed recurring feedback to refine service delivery and streamlined response workflows to improve satisfaction.
Customer Support Specialist
CD Care
Jun 2021 - May 2024 (2 years 11 months)
Resolved high-volume inbound inquiries and complaints (billing, product, and service delivery) while meeting or exceeding SLA targets. Logged and tracked customer cases in CRM software, supported product demonstrations and training, and helped identify recurring issues for process improvements.
Customer Service Team Lead
Doculand Business Solutions Limited
Mar 2019 - May 2021 (2 years 2 months)
Led daily branch operations across customer service, sales negotiation, staff training, and pricing strategy. Drove branch profitability through sales forecasting and client negotiation, trained team members, managed weekly client relationships, and prepared quotations to close deals.
Customer Service Representative
Doculand Business Solutions Limited
Aug 2018 - Mar 2019 (7 months)
Conducted outbound cold calls to qualify leads and set sales appointments, supporting client base growth through targeted upselling and cross-selling. Managed daily client enquiries via calls and email, completed after-sales follow-ups, and prepared monthly reports using CRM and spreadsheet tools.
Education
Degrees, certifications, and relevant coursework
Gateway Polytechnic
Higher National Diploma (HND), Accounting
Completed a Higher National Diploma (HND) in Accounting at Gateway Polytechnic (Ogun State) in 2015.
Lagos State Polytechnic
Ordinary National Diploma (OND), Accounting
Completed an Ordinary National Diploma (OND) in Accounting at Lagos State Polytechnic in 2011.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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