Novem Pearl Golingay

I am a dedicated Customer Service Representative with nearly six years of experience providing exceptional support through calls and chats. My journey in customer service began at VXI Global Holding B.V, where I honed my skills in resolving customer complaints with professionalism and empathy. I take pride in my ability to build strong relationships with customers and consistently exceed performance goals.

Throughout my career, I have demonstrated a passion for delivering outstanding service in dynamic environments. I am skilled in educating customers about company policies and procedures, ensuring they have the information needed to make informed decisions. My commitment to maintaining detailed and accurate records of customer interactions has contributed to my success in achieving key performance metrics, including response time and customer satisfaction scores.