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@novempearlgolingay
Dedicated Customer Service Representative with nearly six years of experience.
I am a dedicated Customer Service Representative with nearly six years of experience providing exceptional support through calls and chats. My journey in customer service began at VXI Global Holding B.V, where I honed my skills in resolving customer complaints with professionalism and empathy. I take pride in my ability to build strong relationships with customers and consistently exceed performance goals.
Throughout my career, I have demonstrated a passion for delivering outstanding service in dynamic environments. I am skilled in educating customers about company policies and procedures, ensuring they have the information needed to make informed decisions. My commitment to maintaining detailed and accurate records of customer interactions has contributed to my success in achieving key performance metrics, including response time and customer satisfaction scores.
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Work history, roles, and key accomplishments
VXI Global Holding B.V
Jan 2019 - Mar 2024 (5 years 2 months)
Dedicated Customer Service Representative with nearly six years of experience providing exceptional support through calls and chats. Skilled in resolving customer complaints, educating customers about company policies, and maintaining accurate records of interactions.
Degrees, certifications, and relevant coursework
Bachelor of Science, Hotel and Restaurant Management
2013 - 2017
Studied Bachelor of Science Major in Hotel and Restaurant Management, focusing on the principles of hospitality, customer service, and restaurant operations.
Software and tools used professionally
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