Open to opportunities

Elaiza Mae Amolo

@elaizamaeamolo

Message

Dedicated customer service representative with a passion for helping others.

Philippines

Message

What I'm looking for

I am looking for a stable environment where I can grow and enhance my customer service skills.

I am a dedicated customer service representative with experience in both inbound and outbound call support. My journey began at Qualfon Philippines Inc., where I honed my skills in effective communication and problem-solving while assisting customers with their inquiries. I take pride in my ability to provide exceptional service and ensure customer satisfaction.

Currently, I am working at Concentrix Daksh Services Philippines Corporation as an Advisor I in blended support, focusing on chat support. My goal is to continue developing my skills in customer service and contribute positively to my team and organization. I am eager to embrace new challenges and grow within a stable environment.

Experience

Work history, roles, and key accomplishments

Advisor I Blended Support

Concentrix Daksh Services Philippines Corporation

Aug 2023 - Apr 2025 (1 year 8 months)

Provided efficient blended support through chat, assisting customers with diverse inquiries and technical issues. Utilized strong communication skills to deliver accurate information and ensure positive customer interactions.

Chat Support Customer Support Troubleshooting Communication Problem Solving

Customer Service Representative

Qualfon Philippines Inc.

Nov 2022 - Jul 2023 (8 months)

Managed a high volume of inbound and outbound customer calls, effectively resolving inquiries and providing comprehensive support. Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.

Customer Service Inbound Outbound Calling Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Asian Learning Center

Senior High School Diploma, Science, Technology, Engineering and Mathematics

Grade: With Honor

Completed the Senior High School program with a focus on Science, Technology, Engineering, and Mathematics (STEM) strand. Achieved academic recognition with 'With Honor' award.