Analiza Ragosta

I have been immersed in the customer service industry for almost two years, starting my journey as an inbound call representative. This role allowed me to hone my communication skills and develop a keen ability to address various customer concerns effectively. After a year, I transitioned to a customer chat support role, where I further enhanced my skills in providing quick and efficient solutions to customer inquiries.

In my current position as a Customer Support Associate, I assist customers via live chat, addressing inquiries about products, services, billing, and account issues. My experience has taught me the importance of maintaining a positive customer experience while resolving complaints efficiently. I pride myself on my ability to manage multiple chat conversations simultaneously, ensuring quick and accurate responses while adhering to company policies and compliance guidelines.