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@angelikacruz
Dedicated customer service representative with over 3 years of experience.
I am a proficient and dedicated customer service representative with over three years of experience in handling high-volume calls and providing effective solutions. My journey in customer service began at VXI Global Holdings Inc., where I honed my skills in addressing customer inquiries and resolving issues efficiently. I take pride in my ability to communicate effectively, ensuring that customers feel valued and understood.
Currently, I am employed at TTEC Holdings Inc., where I continue to assist customers by answering their questions and helping them understand their bills. My strong communication skills, adaptability, and critical thinking abilities have allowed me to thrive in fast-paced environments. I am eager to bring my expertise to a customer-focused organization, enhancing satisfaction and contributing to a dynamic team.
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Work history, roles, and key accomplishments
TTEC Holdings Inc.
Oct 2022 - Present (3 years 1 month)
Currently working as a Customer Service Representative, assisting customers by answering their questions, resolving issues, and providing information about products and services. Focused on enhancing customer satisfaction through effective communication.
VXI Global Holdings Inc.
Nov 2016 - Oct 2022 (5 years 11 months)
Worked as a Customer Service Representative, handling high-volume calls and providing effective solutions to customer inquiries. Developed strong communication skills and problem-solving abilities.
Degrees, certifications, and relevant coursework
2016 - 2018
2012 - 2016
2006 - 2012
Software and tools used professionally
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