Open to opportunities

Joanna Marie Padilla

@joannamariepadilla

Message

Customer-oriented support professional with strong problem-solving skills.

Philippines

Message

What I'm looking for

I am seeking a role that values customer relationships and offers opportunities for growth.

As a passionate Customer Service Representative, I thrive on building strong customer relationships and effectively resolving issues. With experience at leading companies like Capital One and IQOR, I have honed my interpersonal skills and developed a keen ability to assess customer needs promptly. My dedication to providing exceptional service has consistently led to high customer satisfaction and loyalty.

Throughout my career, I have managed large volumes of incoming calls, generated sales leads, and handled customer complaints with empathy and professionalism. My approach focuses on active listening and open communication, ensuring that I meet both personal and team sales targets while maintaining a positive customer experience. I am committed to continuous improvement and look forward to leveraging my skills in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Senior Representative

Capital One Philippines

Feb 2023 - Feb 2024 (1 year)

As a Senior Representative, I focused on building customer relationships and resolving issues efficiently. My role involved managing incoming calls, generating sales leads, and ensuring customer satisfaction through effective communication.

Customer Relationship Management Problem Solving Active Listening Customer Satisfaction Communication Skills Complaint Handling Empathy Team Collaboration

Specialist

IQOR

Jan 2022 - Jan 2023 (1 year)

In my role as a Specialist at IQOR, I was responsible for responding promptly to customer inquiries and providing accurate information. I worked to meet sales targets while maintaining high standards of customer service.

Customer Support Sales Target Achievement Communication Skills Problem Solving Information Accuracy Team Collaboration Customer Relationship Management Empathy

Customer Service Representative

VXI Global Solutions

Jan 2020 - Jan 2022 (2 years)

As a Customer Service Representative at VXI Global Solutions, I managed customer interactions, processed accounts, and ensured customer satisfaction by addressing their needs and concerns effectively.

Account Processing Customer Satisfaction Problem Solving Communication Skills Active Listening Empathy Team Collaboration

Customer Service Representative

Convergys

Feb 2004 - Feb 2015 (11 years)

During my tenure at Convergys, I provided customer support by handling inquiries, resolving complaints, and building sustainable relationships with clients through effective communication.