Open to opportunities

Pedronio, Laica Nadine

@pedroniolaicanadine

Message

Detail-oriented customer service expert with a passion for problem-solving.

Philippines

Message

What I'm looking for

I am looking for a remote position that allows me to leverage my customer service skills while contributing to a supportive and efficient team environment.

I am a highly motivated and detail-oriented professional with extensive experience in the BPO industry. My journey began at VXI, where I honed my skills as a Customer Service Representative. I excelled in accommodating customers, showcasing my ability to build rapport and ensure they feel secure with the products they own.

Currently, I am furthering my expertise as a Healthcare Customer Service Expert at Teleperformance. My role involves expressing empathy and understanding customer concerns, which has been key to resolving issues effectively. I am committed to providing efficient support and contributing to the success of remote operations, always eager to enhance client satisfaction.

Experience

Work history, roles, and key accomplishments

Healthcare Customer Service Expert

Teleperformance

Jan 2024 - Dec 2025 (1 year 11 months)

Handled customers properly and orderly by expressing certain emotions in every call. Assisted customers with their problems and circumstances with patience. Ensured customers fully understood information or solutions through clear and concise communication, building trust and rapport.

Customer Service Communication Skills Problem Solving Troubleshooting Data Entry

Customer Service Representative

VXI LAICA

Jan 2021 - Dec 2023 (2 years 11 months)

Accommodated customers properly by merging skills and abilities. Nurtured customer relationships by showcasing call-handling talent, making customers feel secure with their products. Built rapport by understanding and acknowledging customer concerns.

Customer Service Customer Relationship Management Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Lorenzo S. Sarmiento Sr. National High School

High School Diploma, Science, Technology, Engineering, and Mathematics

Completed secondary education with a focus on Science, Technology, Engineering, and Mathematics (STEM) subjects. Gained foundational knowledge in various scientific and mathematical disciplines.

University of Mindanao Tagum Branch

Bachelor of Secondary Education, Biological Science

Pursued a Bachelor of Secondary Education with a major in Biological Science. Developed expertise in biological concepts and pedagogical methods for teaching science.