Open to opportunities

Mary Grace Diasana

@marygracediasana

Customer Service Representative focused on resolving issues quickly and delivering great support across calls, email, and chat.

Philippines

Message

What I'm looking for

I’m looking for a full-time, work-from-home customer service/customer support role with remote or nationwide opportunities, where I can handle inquiries, resolve concerns via Zendesk, and keep improving how I deliver positive customer experiences.

Motivated and detail-oriented professional with 1 year of customer service experience and 5 months of virtual assistance experience. Skilled in handling customer inquiries, resolving concerns, and providing timely, professional support via phone, email, and chat using Zendesk.

Experienced General Virtual Assistant supporting a Canadian mobile automotive services business, performing basic bookkeeping tasks including accounts receivable, invoicing, payment tracking, and using QuickBooks Online. Also handled appointment scheduling, replied to customer reviews through the client’s website, and provided customer support by answering inquiries through email. Working knowledge of Google Workspace and QuickBooks Online, with good communication, problem-solving, and organizational skills.

I am eager to continue growing and enhance my skills. I am adaptable and committed to delivering high-quality work.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

VXI Global Solutions

Jul 2024 - Jul 2025 (1 year)

Assisted customers by answering inquiries, resolving concerns, and providing accurate product and service information via calls, email, and chat. Used Zendesk to guide troubleshooting, process requests, and resolve complaints with professionalism and empathy.

Customer Support Zendesk Phone Support Email Support Live Chat Support Troubleshooting Complaint Resolution Data Entry