Open to opportunities

Norwil Jan Declines

@norwiljandeclines

Message

Dedicated customer service representative with strong interpersonal skills.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, where I can contribute to team success and grow professionally.

I am a dedicated professional with extensive experience in customer service and a strong commitment to enhancing customer satisfaction. My career has spanned various roles, including as a Customer Service Representative for Airphil Express and Dish Network, where I honed my skills in handling inquiries and resolving complaints effectively.

Throughout my career, I have been commended for my initiative, enthusiasm, and dependability. I completed voluntary customer service training, which has equipped me with the tools to improve productivity and customer satisfaction. I am self-motivated and thrive in environments that allow me to utilize my strong communication skills and sales-driven mindset.

Experience

Work history, roles, and key accomplishments

Video Editor

Gabrielle Leonard/freelance

Nov 2017 - Apr 2018 (5 months)

Worked as a freelance video editor, creating and editing video content for various projects. Developed skills in video editing software and creative storytelling.

Video Editing Storytelling Project Management

Advertising Coach

Nov 2017 - Apr 2018 (5 months)

Provided coaching and guidance in advertising strategies, helping clients enhance their marketing efforts. Strengthened skills in marketing and client relations.

Advertising Strategy Marketing Skills Communication Skills Coaching

Customer Service Representative

Hinduja Global Solutions

Jun 2014 - Jul 2015 (1 year 1 month)

Served as a Healthcare Associate, providing customer service support for Apria Healthcare. Enhanced skills in healthcare communication and customer relations.

Customer Service Problem Solving Empathy CRM Software

Customer Service Representative

Dish Network

Jun 2013 - Apr 2014 (10 months)

Handled customer inquiries and complaints for Dish Network, focusing on customer satisfaction and service efficiency. Improved skills in conflict resolution and customer engagement.

Conflict Resolution Customer Engagement Communication Skills CRM Software

Customer Service Representative

SPi CRM Inc.

Nov 2011 - Mar 2013 (1 year 4 months)

Provided customer support for Airphil Express and Pal Express, managing reservations and addressing customer inquiries. Developed strong problem-solving and communication skills.

Customer Support Problem Solving Communication Skills CRM Software

Service Crew/Cashier

Coffee Break International

Jun 2006 - Dec 2006 (6 months)

Worked as a service crew member and cashier, handling customer transactions and ensuring a pleasant dining experience. Enhanced skills in cash handling and customer interaction.

Teamwork Communication Skills

Stock Clerk

SM Delgado Valeria

Mar 2005 - May 2005 (2 months)

Responsible for managing stock levels, organizing inventory, and assisting customers in a retail environment. Developed skills in inventory management and customer service.

Inventory Management Customer Service retail management Team Collaboration