Open to opportunities

Mer Peralta

@merperalta

I have strong and well-rounded skills as a Social Media Manager, Graphic Designer, Bookkeeper, Scheduler, and Virtual Executive Assistant.

Philippines

Message

What I'm looking for

I seek a customer-facing role where I can resolve complex issues, coach frontliners, improve quality metrics, and grow into operations leadership.

I am a positive, reliable customer service professional with over three years of experience in fast-paced call center and airline operations. I consistently improve quality through feedback, training, and by implementing policies that raised customer satisfaction and positive reviews.

I have experience handling escalated and complex issues, supervising operations, and coaching frontline staff to meet standards and deadlines. I am adaptable, a fast learner, and committed to delivering first-class service while supporting team performance and operational goals.

Experience

Work history, roles, and key accomplishments

Operations Supervisor

Singapore Airlines

Sep 2025 - Dec 2025 (3 months)

Led a team to plan and organize daily tasks, monitored performance, enforced quality standards, and provided feedback to ensure on-time operations and issue resolution.

Team Leadership Operations Management Performance Monitoring Coaching Problem Solving Quality Assurance Communication

Level 2 Customer Service Executive

Singapore Airlines

Jul 2024 - Aug 2025 (1 year 1 month)

Provided real-time assistance to Level 1 agents and handled escalated, complex customer issues to restore satisfaction and maintain long-term loyalty.

Escalations Troubleshooting Communication CRM Interpersonal Skills

Customer Service Representative

Teleperformance

Mar 2022 - Jul 2024 (2 years 4 months)

Performed quality-assured customer support, processed orders and service upgrades, and resolved account inquiries to guarantee customer satisfaction and reduce complaints.

Customer Service Order Processing Account Management Conflict Resolution