Open to opportunities

margielyn pajaron

@margielynpajaron

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Customer service representative with expertise in digital marketing.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my customer service and marketing skills in a collaborative environment, with opportunities for growth and creativity.

I am a dedicated customer service representative with a strong background in digital marketing and office assistance. My experience at Teleperformance has honed my skills in resolving customer inquiries efficiently while building lasting relationships. I thrive in fast-paced environments and am committed to meeting performance targets.

As a marketing virtual assistant at Six Figure Business Coaching, I developed my creativity and technical skills by editing engaging video content for various platforms, including YouTube. I am passionate about optimizing content for search engines and maintaining a consistent brand aesthetic across all media. My educational background in Social Media Management further complements my professional experience, equipping me with the knowledge to assist in effective social media campaigns.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance Digital Marketing

Oct 2023 - Jul 2025 (1 year 9 months)

Answered inbound customer inquiries via phone and resolved customer issues efficiently, including troubleshooting technical problems, processing orders, and handling returns. Gathered customer information and data for analysis and improvement, while also building and maintaining strong customer relationships.

Customer Service Troubleshooting Order Processing Data Collection Customer Relationship Management Communication Problem Solving Active Listening

Office Assistant

USTP

Feb 2022 - Dec 2023 (1 year 10 months)

Greeted and assisted students, faculty, staff, and visitors, managing incoming and outgoing mail and maintaining a clean reception area. Provided general administrative support, including typing, filing, and preparing documents, and assisted with scheduling appointments and coordinating meetings.

Administrative Support Data Entry Record keeping Communication Microsoft Office Suite

Marketing Virtual Assistant

Six Figure Business Coaching

Dec 2022 - Sep 2023 (9 months)

Edited raw video footage into polished, engaging videos for various platforms, primarily YouTube, adding music, graphics, and text overlays to enhance content. Optimized videos for search engines (SEO) and platform best practices, and managed YouTube content including uploading, scheduling, and performance monitoring.

Video Editing SEO Social Media Management Content Creation Graphic Design Digital Marketing Communication Creative Thinking

Education

Degrees, certifications, and relevant coursework

University of Science and Technology of Southern Philippines

Bachelor of Secondary Education, Mathematics

2022 - 2024

Pursued a Bachelor of Secondary Education with a major in Mathematics. Focused on developing pedagogical skills and in-depth knowledge of mathematical concepts for teaching.