Boyd Kay Espinosa
@boydkayespinosa
Dedicated customer service professional with diverse industry experience.
What I'm looking for
I am a committed customer service professional with a diverse background in various roles, including service crew, customer service representative, and quality advocate. My experience spans across multiple companies, where I have honed my skills in customer interaction, data collection, and quality assurance. I take pride in ensuring that customer needs are met with precision and care, contributing to overall satisfaction and loyalty.
Throughout my career, I have demonstrated my ability to adapt to different environments and challenges. My role as a Subject Matter Expert allowed me to lead initiatives that improved service quality and team performance. I have also engaged in administrative support tasks, showcasing my versatility and dedication to achieving organizational goals. I am eager to leverage my skills and experience to make a significant contribution to a forward-thinking company.
Experience
Work history, roles, and key accomplishments
Content Moderator
Taskus
Jun 2021 - Jan 2025 (3 years 7 months)
Analyzed content violations on social media to ensure compliance with community standards.
Sales Accountant
The Global Leader Inc.
Aug 2020 - Jan 2025 (4 years 5 months)
Prepared gathered orders and offered delivery services for a part-time small business.
Virtual Assistant
Real Estate
Nov 2020 - Apr 2021 (5 months)
Managed resident inquiries and checked daily violations reported to the Home Owner’s Association.
Quality Advocate
Startek Philippines
Feb 2020 - Jul 2020 (5 months)
Worked closely with team members to enhance product quality and ensure adherence to procedures.
Subject Matter Expert
Startek Philippines
Oct 2019 - Jan 2020 (3 months)
Ensured project deliverables met the needs of Filipino customers by verifying facts and details.
Customer Service Representative
Startek Philippines
Jul 2019 - Oct 2019 (3 months)
Gathered information and coordinated with the network to activate SIM cards for customers.
Customer Service Representative
TELUS International
Aug 2018 - Feb 2019 (6 months)
Collected data for customer credit card applications and ensured accurate activation with the bank.
Customer Service Representative
The Results Companies
Jan 2018 - Jul 2018 (6 months)
Assisted customers in activating their phone lines, ensuring a smooth onboarding process.
Service Crew
McDonald's
Dec 2016 - Apr 2017 (4 months)
Assisted in preparing materials to ensure food is properly served and maintained cleanliness around the station.
Education
Degrees, certifications, and relevant coursework
Infotech College
Associate Degree, Hotel and Restaurant Services
2015 - 2017
Activities and societies: Previous member of Blue Marlin Swim Team.
Completed an Associate in Hotel and Restaurant Services, focusing on various aspects of hospitality management and service.
University of San Carlos
Bachelor's Degree, Culinary and Textile Arts
2008 - 2009
Activities and societies: Engaged in cooking and basketball.
Pursued studies in Culinary and Textile Arts, gaining skills in cooking and textile management.
University of Cebu
High School Diploma, General Studies
2004 - 2008
Completed secondary education with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Boyd Kay?
You can contact Boyd Kay and 50k+ other talented remote workers on Himalayas.
Message Boyd KayFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
