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@boydkayespinosa
Dedicated customer service professional with diverse industry experience.
I am a committed customer service professional with a diverse background in various roles, including service crew, customer service representative, and quality advocate. My experience spans across multiple companies, where I have honed my skills in customer interaction, data collection, and quality assurance. I take pride in ensuring that customer needs are met with precision and care, contributing to overall satisfaction and loyalty.
Throughout my career, I have demonstrated my ability to adapt to different environments and challenges. My role as a Subject Matter Expert allowed me to lead initiatives that improved service quality and team performance. I have also engaged in administrative support tasks, showcasing my versatility and dedication to achieving organizational goals. I am eager to leverage my skills and experience to make a significant contribution to a forward-thinking company.
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Work history, roles, and key accomplishments
Taskus
Jun 2021 - Jan 2025 (3 years 7 months)
Analyzed content violations on social media to ensure compliance with community standards.
The Global Leader Inc.
Aug 2020 - Jan 2025 (4 years 5 months)
Prepared gathered orders and offered delivery services for a part-time small business.
Real Estate
Nov 2020 - Apr 2021 (5 months)
Managed resident inquiries and checked daily violations reported to the Home Owner’s Association.
Startek Philippines
Feb 2020 - Jul 2020 (5 months)
Worked closely with team members to enhance product quality and ensure adherence to procedures.
Startek Philippines
Oct 2019 - Jan 2020 (3 months)
Ensured project deliverables met the needs of Filipino customers by verifying facts and details.
Startek Philippines
Jul 2019 - Oct 2019 (3 months)
Gathered information and coordinated with the network to activate SIM cards for customers.
TELUS International
Aug 2018 - Feb 2019 (6 months)
Collected data for customer credit card applications and ensured accurate activation with the bank.
The Results Companies
Jan 2018 - Jul 2018 (6 months)
Assisted customers in activating their phone lines, ensuring a smooth onboarding process.
McDonald's
Dec 2016 - Apr 2017 (4 months)
Assisted in preparing materials to ensure food is properly served and maintained cleanliness around the station.
Degrees, certifications, and relevant coursework
Associate Degree, Hotel and Restaurant Services
2015 - 2017
Activities and societies: Previous member of Blue Marlin Swim Team.
Completed an Associate in Hotel and Restaurant Services, focusing on various aspects of hospitality management and service.
Bachelor's Degree, Culinary and Textile Arts
2008 - 2009
Activities and societies: Engaged in cooking and basketball.
Pursued studies in Culinary and Textile Arts, gaining skills in cooking and textile management.
High School Diploma, General Studies
2004 - 2008
Completed secondary education with a focus on general studies.
Software and tools used professionally
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