BE
Open to opportunities

Boyd Kay Espinosa

@boydkayespinosa

Dedicated customer service professional with diverse industry experience.

Philippines

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a committed customer service professional with a diverse background in various roles, including service crew, customer service representative, and quality advocate. My experience spans across multiple companies, where I have honed my skills in customer interaction, data collection, and quality assurance. I take pride in ensuring that customer needs are met with precision and care, contributing to overall satisfaction and loyalty.

Throughout my career, I have demonstrated my ability to adapt to different environments and challenges. My role as a Subject Matter Expert allowed me to lead initiatives that improved service quality and team performance. I have also engaged in administrative support tasks, showcasing my versatility and dedication to achieving organizational goals. I am eager to leverage my skills and experience to make a significant contribution to a forward-thinking company.

Experience

Work history, roles, and key accomplishments

MC

Service Crew

McDonald's

Dec 2016 - Apr 2017 (4 months)

Assisted in preparing materials to ensure food is properly served and maintained cleanliness around the station.

Education

Degrees, certifications, and relevant coursework

IC

Infotech College

Associate Degree, Hotel and Restaurant Services

2015 - 2017

Activities and societies: Previous member of Blue Marlin Swim Team.

Completed an Associate in Hotel and Restaurant Services, focusing on various aspects of hospitality management and service.

University of San Carlos logoUC

University of San Carlos

Bachelor's Degree, Culinary and Textile Arts

2008 - 2009

Activities and societies: Engaged in cooking and basketball.

Pursued studies in Culinary and Textile Arts, gaining skills in cooking and textile management.

University of Cebu logoUC

University of Cebu

High School Diploma, General Studies

2004 - 2008

Completed secondary education with a focus on general studies.

Tech stack

Software and tools used professionally

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